Shailyn Rivera C
Virginia Beach,VA
Summary
Bilingual professional with a proven track record at Amazon, enhancing customer satisfaction through timely and accurate deliveries. Skilled in customer service and problem-solving, I excel in high-pressure environments, demonstrating exceptional teamwork and integrity. Cultivated strong relationships at La Yaroa Tropical Restaurant, significantly contributing to long-term success and loyalty.
Overview
6
6
years of professional experience
Work History
Mobile Delivery (Driver)
Amazon
06.2020 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Managed customer inquiries and complaints in polite and professional manner.
- Loaded truck and properly secured items to prevent damage for deliveries.
Manager
La Yaroa Tropical Restaurant
01.2018 - 06.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
High School Diploma -
Escuela Salvador Fuentes Valentin
Aguadilla, Puerto Rico05.2008
Skills
- Bilingual in Spanish and English
- Customer service expertise
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Quick Thinking
- Stage presence
- Work Ethic and Integrity
- Patience and Empathy
Timeline
Mobile Delivery (Driver)
Amazon
06.2020 - Current
Manager
La Yaroa Tropical Restaurant
01.2018 - 06.2020
High School Diploma -
Escuela Salvador Fuentes Valentin
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