Summary
Overview
Work History
Education
Skills
Timeline
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Shailyn Ross

Granite Falls,MN

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

16
16
years of professional experience

Work History

Home Maker

09.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all "team members" (family members)
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Attention to detail.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Paraprofessional

Bert Raney Elementary School
09.2021 - 10.2024
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Assisted with school field trips and special events by collecting permission slips and payments.
  • Helped teachers manage bus loading and unloading.
  • Cleaned, organized and restocked classrooms for upcoming classes.
  • Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
  • Took part in professional development workshops to boost skills.
  • Enforced rules and instructions to maintain discipline.
  • Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
  • Enhanced student engagement by implementing interactive learning activities.
  • Utilized technology in classroom to enhance learning experiences.
  • Engaged with students during extracurricular activities, supporting their interests beyond classroom.
  • Monitored student safety during school outings, ensuring secure learning environment.
  • Provided one-on-one support to students with special needs, fostering supportive learning environment.
  • Fostered positive learning environment, managing classroom behavior effectively.
  • Participated in professional development workshops, continuously improving teaching skills.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
  • Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.

Receptionist

Totally Tan HQ
09.2012 - 02.2013
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Corresponded with clients through email, telephone, or postal mail.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Assisted with onboarding new clients and securing paperwork completion.

Cage Cashier

Prairies Edge Casino
06.2012 - 09.2012
  • Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
  • Managed high volumes of currency, balancing accounts accurately at the end of each shift.
  • Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
  • Processed various cash transactions and answered gaming customer questions.
  • Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
  • Prepared detailed reports on daily transactions, assisting in the reconciliation process for accounting purposes.
  • Established trustworthiness among customers and colleagues alike through consistent reliability in completing tasks without error.
  • Ensured compliance with casino regulations and policies through diligent monitoring of cage activities.
  • Facilitated smooth and efficient customer experience, managing multiple transactions with ease.
  • Checked customer identification and verified signatures for large transactions.
  • Performed check cashing for customers based on company policies.

Floor Cashier

Prairie's Edge Casino
06.2012 - 09.2012
  • Developed strong relationships with regular customers through exceptional service leading increased loyalty towards the brand.
  • Improved customer satisfaction by efficiently handling transactions and addressing concerns.
  • Handled high-volume periods effectively, maintaining accuracy while managing multiple tasks simultaneously.
  • Increased overall efficiency with thorough knowledge of store policies and procedures.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Hostest

Buffalo Wild Wings
01.2012 - 04.2012
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Opened and closed seating sections according to volume of guests.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.

Retail Cashier

Burlington Coat Factory Department Store
06.2009 - 06.2011
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided excellent service through active listening skills, addressing customers'' needs effectively .
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
  • Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
  • Trained new employees on company policies, register operations, and effective communication techniques with customers.
  • Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
  • Contributed to loss prevention efforts by adhering to cash handling policies and procedures.
  • Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
  • Answered questions about store policies and addressed customer concerns.
  • Collaborated with team members to meet daily sales targets and deliver exceptional customer service.
  • Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
  • Processed various payment methods accurately while maintaining confidentiality of customer information.
  • Processed refunds and exchanges in accordance with company policy.

Education

Coon Rapids Highschool
Coon Rapids, MN

No Degree - Generals

MCTC
Minneapolis, MN

No Degree - Paraprofessional Certificate

Minn West Community And Technical College
Granite Falls, MN

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Critical thinking
  • Calm under pressure
  • Active listening
  • Verbal communication

Timeline

Home Maker

09.2024 - Current

Paraprofessional

Bert Raney Elementary School
09.2021 - 10.2024

Receptionist

Totally Tan HQ
09.2012 - 02.2013

Cage Cashier

Prairies Edge Casino
06.2012 - 09.2012

Floor Cashier

Prairie's Edge Casino
06.2012 - 09.2012

Hostest

Buffalo Wild Wings
01.2012 - 04.2012

Retail Cashier

Burlington Coat Factory Department Store
06.2009 - 06.2011

Coon Rapids Highschool

No Degree - Generals

MCTC

No Degree - Paraprofessional Certificate

Minn West Community And Technical College

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Shailyn Ross