SHAILYN SCHOTBORGH
DeLand
Summary
Client advisory professional with history of enhancing client relationships and providing valuable financial guidance. Known for collaborative approach and achieving results in dynamic environments. Reliable team player with skills in strategic planning and client communication.
Overview
19
19
years of professional experience
Work History
Costumer Service
Foundever Bank of America
04.2025 - Current
- Developed customer service processes to improve customer satisfaction.
- Provided excellent customer service, fostering trust and loyalty among salon clientele.
- Alleviated customer service needs with policy-appropriate solutions.
- Enhanced brand reputation by delivering exceptional customer service experiences consistently.
Sales Associates
Tesla
06.2023 - 05.2024
- Worked with cross-functional teams to achieve goals.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Sales Associate
Neiman Marcus
07.2021 - 11.2022
- Provides excellent customer service to a large volume of clients where I have consistently met my sales goals
- Lead for Vince brand, including online and in-store promotions
- Strong visual merchandising skills
- Known for creating functional and creative spaces for distinct brands in the store
- Continuously meets or exceeds sales goals.
Customer Service Specialist / Resort Advantage
Circle by Melia
11.2017 - 12.2020
- Provided VIP Circle by Meliá members a world-class service, ensuring that all of their needs were met from the booking to vacation planning
- Made an average of 500-600 outbound and inbound customer service calls a month to the different Circle by Meliá members to ensure customer satisfaction
- Served as a customer service professional that responded and provided solutions, when needed, to the many affiliates the hotel had under their belt.
Client Adviser
Louis Vuitton
04.2014 - 01.2017
- Assisted a large volume of clientele on a daily basis, including international clients from all over the world
- Worked directly with a select group of VIP clients, ensuring customer satisfaction and maintaining a clientele
- Helped maintain overall store appearance as well as organizing stock within the store
- Received full training in how to advise and assist clients for luxury repairs
- Continuously met or exceeded sales goals.
Sales Specialist, Men's Designer
Bloomingdales
11.2013 - 04.2014
- Provided personalized customer shopping experience that led to a loyal client base
- Worked in a fast-paced atmosphere
- Maintained a personal clientele book for following up with regular shoppers
- Continuously met or exceeded sales goals.
Sales Specialist
Neiman Marcus
12.2009 - 11.2012
- Served as a fashion specialist for high-end brands
- Worked in a fast-paced atmosphere where I handled a large volume of sales and managed the Vince Brand for the store
- I managed to increase sales to 100%
- Strong customer service skills
- Answered a high volume of phone calls
- Maintained and restocked inventory.
Manager
Joyeria Katia
01.2007 - 11.2009
- High end luxury sales manager for a 5-star jewelry company
- Direct floor sales, ensuring excellence in customer service and resolving store level problems
- Manage merchandise selection, visual merchandising and working directly with vendors
- Managed and trained staff in customer service, making sure that they represented the brand in the most professional way.
Education
LV leather and canvas training
01.2018
Fashion Merchandising
Miami International University of Art and Design
01.2010
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Medical Coding and Billing
01.2006
Skills
- Customer service best practices
- Providing customer service
- Customer service leadership
- Sales and customer service
- Outstanding customer service
- Retail sales customer service
- Inbound customer service
- Upscale clientele service
LANGUAGES
Fluent in English/Spanish.
(Can read and write proficiently)
Experienced Sales Specialist
- With a background in luxury brands and visual merchandising
- Passionate about sales, customer loyalty and fashion brands.
Timeline
Costumer Service
Foundever Bank of America
04.2025 - Current
Sales Associates
Tesla
06.2023 - 05.2024
Sales Associate
Neiman Marcus
07.2021 - 11.2022
Customer Service Specialist / Resort Advantage
Circle by Melia
11.2017 - 12.2020
Client Adviser
Louis Vuitton
04.2014 - 01.2017
Sales Specialist, Men's Designer
Bloomingdales
11.2013 - 04.2014
Sales Specialist
Neiman Marcus
12.2009 - 11.2012
Manager
Joyeria Katia
01.2007 - 11.2009
Fashion Merchandising
Miami International University of Art and Design
undefined
Medical Coding and Billing
LV leather and canvas training
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