Shailyn Spencer
Grand Rapids,MI
Summary
Goal-oriented professional with extensive experience in team management and project oversight. Proven ability to adapt to diverse environments while enhancing team dynamics. Expertise in conflict resolution and critical thinking, leading to improved customer service outcomes, and profits.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
Jersey Mike's Subs
Grand Rapids, Michigan
03.2023 - Current
- Assigned duties and managed shifts to enhance team performance and operational efficiency.
- Provided leadership and motivation to staff, fostering an environment for peak performance.
- Supervised daily operations to optimize workflow and enhance customer satisfaction.
- Resolved team conflicts efficiently to maintain a collaborative environment.
- Managed inventory levels, ordering supplies to maintain optimal stock.
- Collaborated with coworkers to achieve team goals and resolve product-related issues.
Point-of-Sale Representative
Meijer
Grand Rapids, Michigan
01.2022 - 03.2023
- Delivered exceptional customer service in face-to-face and phone interactions, enhancing customer satisfaction.
- Executed cash transactions and maintained point-of-sale equipment with precision, ensuring seamless operations.
- Reconciled cash and checks against computer records at end of shift.
- Maintained composure in stressful situations, effectively resolving conflicts and enhancing customer experience.
- Delegated work to staff, setting priorities and goals.
Education
Bachelor of Arts - Business Administration And Management
Grand Valley State University
Allendale, MI05-2027
Bachelor of Arts - Marketing W/ Sales Emphasis
Grand Valley State University
Allendale, MI05-2027
Associate of Arts - Business Administration And Management
Grand Rapids Community College
Grand Rapids, MI08-2025
Skills
- Team culture development
- Customer service excellence
- Critical thinking
- Project management
- Conflict resolution
- CRM management
- Adaptability
- Self-direction
Certification
Prospect Capital - Phase 1 Operations Certification
Timeline
Shift Manager
Jersey Mike's Subs
03.2023 - Current
Point-of-Sale Representative
Meijer
01.2022 - 03.2023
Bachelor of Arts - Business Administration And Management
Grand Valley State University
Bachelor of Arts - Marketing W/ Sales Emphasis
Grand Valley State University
Associate of Arts - Business Administration And Management
Grand Rapids Community College