Shailynne Pickett
West Jordan
Summary
Dynamic professional with a proven track record at Odyssey House of Utah, adept in behavior modification and crisis intervention. Excelled in fostering patient well-being and safety through innovative therapeutic activities and effective communication, significantly enhancing team productivity and client satisfaction. Skilled in documentation and relationship building, I bring a comprehensive approach to mental health support.
Overview
3
3
years of professional experience
Work History
Behavior Health Technician
Odyssey House of Utah
03.2024 - Current
- Promoted positive behavior changes by establishing clear expectations, consistent consequences, and reinforcement systems tailored to individual client needs.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Conducted thorough assessments of patient needs, identifying appropriate goals and interventions for their unique situations.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Provided crisis intervention and de-escalation services, maintaining a safe and therapeutic environment for all patients.
- Implemented behavior management strategies consistently across all settings, promoting generalization of learned skills outside therapy sessions.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Assisted patients in developing effective coping mechanisms, leading to improved emotional regulation and overall mental health.
- Conducted client rounds to check on residents.
- Developed visual schedules and other supports for clients requiring additional structure during daily activities, increasing independence levels over time.
- Facilitated on-site activities, support groups, and outings for clients.
- Reduced disruptive behaviors in clients by utilizing therapeutic communication and crisis intervention skills.
- Improved patient outcomes by implementing evidence-based behavioral modification techniques.
- Documented detailed progress notes, facilitating accurate tracking of patient progress and enabling adjustments to treatment plans as needed.
- Taught clients how to complete basic household chores and prepare food.
- Kept facility clean, performed basic maintenance, and restocked supplies to support program needs.
- Facilitated skill-building groups aimed at improving social functioning among patients struggling with interpersonal difficulties.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Provided therapeutic activities to assist with patient development.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Administered patient medications and tracked dosages.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Charted on each patient daily.
- Organized recreational activities to assist in patient recovery.
Cook/Dietary Aide
Crossroad at Riverwalk
03.2023 - 10.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Communicated closely with servers to fully understand special orders for customers.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Trained new kitchen staff, ensuring they met restaurant's high standards.
Supervisor
Chip Cookies
07.2022 - 02.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
Education
High School Diploma -
Horizonte
Salt Lake City, UTNo Degree - Phlebotomy
Rocky Mountain Phlebotomy
Murray, UT07-2017
No Degree - Dental Assistant
Gneiss School of Dental Assistant
Taylorville, UT07-2015
Skills
- Professional boundaries
- Self-awareness
- Security procedures
- Documentation skills
- Substance abuse experience
- Mental health support
- Client transportation
- Crisis intervention
- Suicide prevention
- Behavior modification
- Activity monitoring
- Skill-building exercises
- Therapeutic communication
- Problem-solving
- Relationship building
- Personal hygiene assistance
- Behavior management
- De-escalation techniques
- Customer service
- Employee motivation
- Attention to detail
- Decision-making
- Complex Problem-solving
- Analytical thinking
- Conflict resolution
- Active listening
- Critical thinking
- Client relations
- Payment processing
- Complaint resolution
Timeline
Behavior Health Technician
Odyssey House of Utah
03.2024 - Current
Cook/Dietary Aide
Crossroad at Riverwalk
03.2023 - 10.2023
Supervisor
Chip Cookies
07.2022 - 02.2023
High School Diploma -
Horizonte
No Degree - Phlebotomy
Rocky Mountain Phlebotomy
No Degree - Dental Assistant
Gneiss School of Dental Assistant
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