Summary
Overview
Work History
Education
Skills
Timeline
Bartender
Shaimaa Elbahrawy

Shaimaa Elbahrawy

Henderson,NV

Summary

Reliable. Competent. Driven by integrity. Motivated professional seeking a position that will allow me to showcase my abilities in customer service and sales by utilizing exceptional hospitality skills.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Familiar with wide range of beers, liquors, wine and cocktails. Works great with team members to serve customers and meet demand. Always ready to help others and reliable in keeping bar organized, stocked and ready for customers.

Overview

9
9
years of professional experience

Work History

Bartender

Luna Rossa restaurant
Henderson, NV
04.2021 - 05.2022
  • Effectively multitasked within fast-paced environment.
  • Assisted in setting up the bar for service shift.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Completed regular bar inventories and daily requisition sheets.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
  • Collected and organized daily till totals and tips.
  • Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
  • Cleansed glasses with sanitizing solution after each use.
  • Studied industry trends to inform planning of bar menu and development of new drink recipes.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Resolved customer complaints in a professional manner.
  • Maintained safety and sanitation standards with firm enforcement amongst bar staff.

Server/Customer Service Cashier

Gordon Ramsay Fish & Chips
Las Vegas, NV
08.2019 - 02.2021
  • Wowing our guests by providing excellent service and hospitality
  • Consistently going the extra mile to make it memorable
  • Assisted guests with menu selections, quickly refill beverages, and ensure food arrives on time, always delivering warm and friendly interactions
  • Knowledgeable of all menu and beverage items, prices, preparation method and time, major ingredients, and quality standards of taste, appearance, texture, serving temperature, portion size, garnish, and method of presentation
  • Certifications
  • Food Handlers Card
  • TAM & Alcohol Awareness Card
  • Servsafe / Certified Professional /food safety
  • Assisted in training new servers.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Responded to ad hoc cleaning duties at end of shift.
  • Greeted guests and provided menus.
  • Checked food before serving it to customers.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Informed customers of daily specials and signature menu items.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Trained new employees on restaurant procedures and plating techniques.

Assistant Manager

Public House 46
01.2016 - 05.2019
  • Responsible for improving customer relations through various programs and services
  • Trained employees extensively on ways to resolve customer billing problems, account / product activations and technical issues in an e ort to retain their business
  • Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.

Certified Nursing Assistant

DAUGHTER FOR A DAY
Hackensack, NJ
12.2015 - 02.2019
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.
  • Provided comfort measures such as back rubs and positioning pillows for added comfort.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Observed patients for any changes in their physical or mental condition.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Administered medications and educated patients and families on correct at-home administration.
  • Helped residents walk with or without self-help devices.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Distributed drinking water and nourishment to residents.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Assisted with admission procedures such as gathering personal data from the patient's chart.
  • Cleaned and sanitized patient rooms according to established protocols.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Observed and reported unusual symptoms and changes to charge nurse.

Deli , Baker & Counter Help

MANHATTAN BAGELS
Montvale, NJ
10.2015 - 11.2017
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
  • Ensured that all health regulations were followed at all times while working in the kitchen.
  • Evaluated raw ingredients and baked goods, assessing for quality control purposes.
  • Measured and weighed ingredients to prepare dough for recipes.
  • Inspected baking equipment in accordance with cleanliness and safety standards.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
  • Combined ingredients by hand and with electric mixing equipment.
  • Kept records of daily production numbers for each type of item produced.
  • Wrapped items in plastic in preparation for display and to sell to customers.
  • Set ovens to appropriate temperatures to pre-heat.
  • Attended training sessions related to food safety procedures and techniques.
  • Cleaned work areas, utensils, equipment and surfaces between batches of products.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Assisted with training of new employees, offering constructive feedback on completion of job tasks.
  • Resolved customer complaints in a professional manner.

Counter Server

Brooklyn Bagels & Cafe
Totowa, NJ
01.2013 - 02.2016
  • Prepared drinks according to recipes or special requests from customers.
  • Balanced drawers at the end of each shift.
  • Provided exceptional service that reflected restaurant standards and core values.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Replenished supply inventory of condiments, napkins, and bags frequently.
  • Recorded sales data accurately in POS system for end-of-shift reports.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.
  • Performed general maintenance tasks such as sweeping floors, washing dishes.
  • Resolved customer complaints in a timely manner.
  • Maintained a clean, organized and stocked work station.
  • Operated cash registers for transactions with customers.
  • Participated in regular team meetings to discuss strategies for improving customer satisfaction ratings.
  • Developed long-term relationships with customers, increasing repeat business.
  • Stocked service stations with ice, napkins and straws.
  • Assisted in the preparation of food items such as salads, sandwiches, and desserts.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Maintained complete knowledge of available menu, including daily specials.

Education

Cosmetologist - Hairstyling , Makeup, Nail Art

Capri Cosmetology Learning Center
Clifton, NJ
08-2016

CNA - Certified Nursing Assistant

AMG Medical Institute
Paterson, NJ
08-2015

GED -

John F. Kennedy High School
Paterson, NJ
05-2001

Skills

  • Highly motivated and energetic
  • Personality
  • Ability to multitask and work well
  • In a fast-paced, team-oriented
  • Environment
  • Excellent customer service skills
  • And interpersonal skills to
  • E ectively communicate with all
  • Business contacts
  • Strong analytical thinking and
  • Problem solving
  • Exceptional written and oral
  • Communication
  • Suggestive Selling
  • Food Running
  • Health Codes Compliance
  • Beverage Preparation
  • Menu Memorization
  • Food Service
  • Payment Processing
  • Food Preparation
  • Organizational Ability
  • Outgoing Personality
  • Cash Register Operation
  • Beverage Supply Orders
  • Sales Expertise
  • Conversant in English & Arabic & Spanish
  • Complex Problem-Solving
  • Marketing and Sales Experience
  • Maintaining a Clean Bar
  • Service-Oriented Mindset
  • Responsible Alcohol Service
  • Cash and Credit Transactions
  • Safe Serving Knowledge
  • Customer Service
  • Team Training and Development
  • Handling Difficult Customers
  • Engaging Personality

Timeline

Bartender

Luna Rossa restaurant
04.2021 - 05.2022

Server/Customer Service Cashier

Gordon Ramsay Fish & Chips
08.2019 - 02.2021

Assistant Manager

Public House 46
01.2016 - 05.2019

Certified Nursing Assistant

DAUGHTER FOR A DAY
12.2015 - 02.2019

Deli , Baker & Counter Help

MANHATTAN BAGELS
10.2015 - 11.2017

Counter Server

Brooklyn Bagels & Cafe
01.2013 - 02.2016

Cosmetologist - Hairstyling , Makeup, Nail Art

Capri Cosmetology Learning Center

CNA - Certified Nursing Assistant

AMG Medical Institute

GED -

John F. Kennedy High School

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