Shaimir Thompson
Fayetteville,NC
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Im hard working and always ready to learn.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Representative
YMCA Of The Sandhills
Cameron, NC
06.2023 - 12.2023
- Greeted customers in a friendly and courteous manner.
- Answered incoming calls, directed callers to appropriate personnel and took messages as needed.
- Verified customer identification and processed payments for services rendered.
- Maintained accurate records of guest information, including contact details and preferences.
- Assisted with check-in and check-out procedures by confirming reservations and collecting payment information.
- Resolved customer complaints in a professional manner while ensuring their satisfaction was met.
- Handled cash transactions accurately according to established policies and procedures.
- Managed lost and found items efficiently by logging them into the system immediately upon receipt.
- Conducted regular inspections of public areas for cleanliness and maintenance needs.
Service and Food Champion
Taco Bell
Cameron, NC
05.2022 - 06.2023
- Provided excellent customer service to all patrons by being friendly, attentive and knowledgeable.
- Organized and stocked the beverage station with cups, lids, straws, condiments, napkins and other items as needed.
- Maintained cleanliness of the dining area including tables, chairs, floors and trash receptacles.
- Operated cash register efficiently to process payments from customers.
- Verified that prepared food met quality standards before serving it to customers.
- Answered questions about menu items and made recommendations when requested.
- Resolved customer complaints promptly and professionally while maintaining a positive attitude.
- Ensured compliance with health regulations regarding food safety practices at all times.
- Performed opening and closing duties such as setting up workstations, restocking supplies and cleaning equipment.
- Cross-trained in different areas of restaurant operations including kitchen prep work and dishwashing.
Education
High School Diploma -
Overhills High School
Spring Lake, NC07-2033
Some College (No Degree) -
Fayetteville Technical Community College
Fayetteville, NCSkills
- Payment Processing
- Membership Processing
- Welcoming Guests
- Customer Assistance And Interaction
- Check-In And Check-Out Procedures
- CPR Cert
- Front Desk Oversight
Affiliations
- I am currently in college for radiology
- I like to play basketball at the YMCA
- I like to stream sometimes on Twitch
Accomplishments
- At Taco Bell i got promoted to Team member Trainer (TMT)
- At the YMCA I was allowed to work in all Departments
Certification
- I am CPR Certified
References
References available upon request.
Timeline
Front Desk Representative
YMCA Of The Sandhills
06.2023 - 12.2023
Service and Food Champion
Taco Bell
05.2022 - 06.2023
High School Diploma -
Overhills High School
Some College (No Degree) -
Fayetteville Technical Community College
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