Shain Budhwani

My Responsibilities were endless as we were going through a pandemic i was reponsible for the operation to move smooth and make the operation best of my ability to manage ctitical issues with patients as everyone was new to covid 19.

• Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
• Streamlined customer support processes for improved call handling times and resolutions.
• Increased repeat business, fostering strong relationships with clients through exceptional service delivery.
• Increased team productivity, optimizing scheduling and workload distribution.
• Explained online self-help options to customers to promote additional and after-hours support choices.
• Achieved high customer satisfaction ratings, consistently meeting and exceeding service benchmarks.
• Improved team performance, conducting regular training sessions on product knowledge and customer service skills.
• Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

1. Contact tracing for possible spread of covid 19 with family members and close friends and family.

2. Giving instructions for Quarentine time and sanitizing the affected areas promptly and properly.

• Managed patient privacy by securely handling personal information and maintaining strict confidentiality during the screening process.
• Conducted contact tracing of staff and visitors in close contact with individuals testing positive for COVID-19 to check for possible symptoms and prepare for treatments.
• Improved patient screening efficiency by implementing a streamlined COVID-19 testing process.
• Supported operations management by maintaining an organized inventory of necessary supplies and PPE for optimal safety standards during screenings.

• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Helped store management meet standards of service and quality in daily operations.
• Enforced company policies and regulations with employees.
• Ensured smooth operations during peak hours by effectively managing resources and staff allocation.

• Taking care of multiple older patients fighting with Alziemers and Dementia.
• Lead med tech at a assisted living facility.
• Had 30 patients a day to pass medications
• Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
• Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
• Assisted physicians and nurses with clinical procedures following safe practices.
• Precepted newly hired medical assistants to train each on office procedures and important tasks.
• Documented patient information in EMR and prepared paperwork for medical staff.
• Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
• Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
• Sanitized, restocked, and organized exam rooms and medical equipment.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Answered phone calls and messages for physician Internal Medicine medical facility, scheduling appointments, and handling patient inquiries.
• Registered patients and completed associated paperwork for accurate records.
• Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
• Prepared patient charts by gathering and organizing medical records ahead of appointments.
• Provided prompt, polite and professional in-person and telephone customer service.
• Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
• Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
• Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
• Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
• Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Performed medical records management, including filing, organizing and scanning documents.