Shain Sullivan

• Expanded their revenue stream by introducing a Service Vehicle Exchange Program
• Analyzed market trends to determine optimal pricing strategies for vehicle exchanges, maximizing profitability.
• Fostered a positive work environment that encouraged teamwork, collaboration, and open communication among colleagues.
• Enhanced customer satisfaction by efficiently managing vehicle exchanges and addressing client concerns.
• Generation of 15+ New Car Deals/ month averaging $5,000/copy from Service

• Expanded their revenue stream by introducing a Service Vehicle Exchange Program generating upwards of $1M in gross profit and 200 units
• Engage with Service Customers to discuss upgrade opportunities.
• Streamlined the vehicle exchange process with Service, Sales and Finance for increased profitability and improved customer experience.
• Worked closely with finance department to secure competitive financing options for customers seeking to participate in the vehicle exchange program while maximizing total gross profit.
• Held 2023's Monthly Gross Profit record of $107,000 by strictly converting service customers.

• Specialized in converting service customers to car buyers
• Proposed upgrade opportunities to service customers
• Enhanced customer experience by assisting on the drive as well as waiting areas
• Maintained Excellent CSI ratings
• Consistently generated $80-$100,000 in gross profit monthly

• Negotiate, facilitate, and manage real estate transactions.
• Present purchase offers to sellers for consideration.
• Collaborate with mortgage companies to accurately determine loan and mortgage options for clients.
• Communicate with clients to understand property needs and preferences.
• Closed $1.1M in the first 90 days

Note: St. Augustine, FL and Cumming, GA Locations

• Promoted from Sales to Management
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Utilized an Early Intro process to increase customer experience