Shain Woodman
Lansing
Summary
Achieved consistent sales growth by leveraging exceptional customer service and problem-solving skills. Excelled in creating engaging customer relationships and efficient inventory management. Demonstrated proficiency in fostering a welcoming store environment, leading to increased customer satisfaction and repeat business. Skilled in team leadership and driving operational excellence.
Overview
28
28
years of professional experience
Work History
Store Manager
Daily Thread
05.2021 - 02.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Showroom Sales Consultant
Hamilton Sofa And Leather Gallery
01.2018 - 06.2019
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Assisted in training new team members on showroom procedures, sales techniques, and product information.
- Conducted follow-up calls with customers after purchases were made to ensure satisfaction with their purchase experience.
- Increased client satisfaction by addressing their needs and concerns promptly and professionally.
Design Consultant
Capital Lighting
02.2016 - 09.2018
- Established strong relationships with clients by maintaining open lines of communication throughout the entire design process.
- Developed innovative design concepts to meet clients'' unique needs and preferences.
- Managed multiple concurrent projects while meeting strict deadlines and maintaining attention to detail.
- Optimized space planning for improved functionality in both residential and commercial spaces.
Sales Associate
Neiman Marcus
08.2011 - 05.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Boutique Manager
Sak's Fifth Avenue
08.1999 - 08.2011
- Increased sales through effective visual merchandising and creative window displays.
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Coordinated special events to promote the boutique''s brand, driving foot traffic and generating media coverage.
Store Manager
Banana Republic
04.1996 - 07.1999
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
Marketing
Lansing Community College
Lansing, MIMarketing
University of District of Columbia
Washington, DCSkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
Timeline
Store Manager
Daily Thread
05.2021 - 02.2024
Showroom Sales Consultant
Hamilton Sofa And Leather Gallery
01.2018 - 06.2019
Design Consultant
Capital Lighting
02.2016 - 09.2018
Sales Associate
Neiman Marcus
08.2011 - 05.2016
Boutique Manager
Sak's Fifth Avenue
08.1999 - 08.2011
Store Manager
Banana Republic
04.1996 - 07.1999
Marketing
Lansing Community College
Marketing
University of District of Columbia
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