SHAINA ALLEN
Prattville
Summary
Dynamic SaaS professional with a passion for technology and software solutions, thriving in a fast-paced startup environment. Eager to leverage skills and expertise to generate additional weekly revenue while maintaining a full-time role. Committed to continuous learning and growth, with a strong desire to contribute to innovative projects that drive success. Enthusiastic about exploring new opportunities aligned with a tech-driven mindset.
Overview
15
15
years of professional experience
Work History
Billing and Payment IT Support Specialist
Skimmer
03.2024 - Current
- Resolved technical issues through remote assistance and on-site support, enhancing user satisfaction.
- Managed installation and configuration of hardware and software, optimizing operational efficiency.
- Trained end-users on system functionalities, improving overall productivity and reducing support requests.
- Developed documentation for procedures and troubleshooting guides, streamlining support processes.
- Specialization in billing and payment processing which includes dispute resolution, invoice generation, and payment processing with a touch of QBO reconciliation assistance.
Commercial Post Closing Specialist
Hancock Whitney Bank
11.2021 - Current
- Receiving all completed loan packages for the bank and setting up loan files for review after closing
- Coordinating logistics for loan packages, titles, and recorded mortgages
- Researching and locating lost mail/checks/original documents
- Filing loan packages in the appropriate area
- Reviewing and auditing loan files for accuracy (signatures, amortization schedule, interest rate, guarantors etc.)
- Using Microsoft Excel to complete recording of mail/checks received to the post closing area
Collections Representative II
Hancock Whitney Bank
01.2017 - 11.2021
- Collecting on past due accounts by calling customers and mailing notices out
- Answering inbound collection calls
- Preparing accounts for repossession
- Skiptracing delinquent accounts and providing updates on active repossessions
- Handling all aspects after repossession from the auction to the sale of the vehicle
- Manually charging off accounts on a monthly basis
- Auditing repossession files for accuracy
- Using Microsoft Excel to complete required spreadsheets for upper management
Branch Manager
Alabama Title Loans
04.2014 - 01.2017
- Providing title and payday loans to consumers while assessing the borrowers credit worthiness
- Ensuring that all loan accounts abide by the underwriting policy
- Conducting new hire interviews and filling out new hire paperwork
- Completing the weekly work schedule
- Monitoring employee timesheets and submitting them to the payroll department
- Controlling P & L in my branch
- Assigning accounts out for repossession
- Processing Alabama vehicle titles which included adding the lien and completing title transfer if needed
- Filing court proceedings on non-paying clients
- Auditing all files for accuracy on a monthly basis
- Collecting on past due accounts
Department Manager
Mcdonalds
08.2011 - 04.2014
- Managing an 8 hour shift with 10-20 employees present
- Making sure the entire store is running properly and customers are taken care of
- Counting the cash drawers at the end of the shift and making the bank deposit
- Counting inventory on a monthly basis
- Handling difficult situations and customer complaints
- Making sure all cleanliness task and paperwork in my department are completed
- Closing a minimum of two nights per week
Cashier and Sales Associate
Shoe Station
02.2011 - 08.2011
- Making sales to potential customers
- Assisting the customers with questions and shoe sizing
- Working the cash register
- Answering the telephone
- Cleaning the sales floor
- Organizing the shoes.
Shift Manager
Firehouse Subs
08.2010 - 02.2011
- Managing an 8 hour shift with a crew of up to four people
- Making the weekly work schedule
- Assisting in prepping produce and meats for the day
- Counting inventory weekly
- Completing the truck order on a weekly basis
- Checking the truck order off upon arrival
- Handling any customer complaints
- Closing 2-3 nights per week.
Education
High School -
Mcnairy Central High School
Selmer, TN05.2010
Skills
- Dispute Resolution
- Payment Processing
- QBO Reconciliation
- Document Review
- Policy Adherence
- File Auditing
Accomplishments
- I was a dedicated member of DECA, HOSA, and FCCLA
- I was the treasurer for FCCLA from 2007-2009
- Manager of the year award from Mcdonalds – November 2012
- Employee of The Month from Hancock Whitney Bank – August 2018
- Employee of The Year from Hancock Whitney Bank – For the year of 2018
- Employee of The Month from Hancock Whitney Bank – July 2019
- Skimmy award winner December 2024
Timeline
Billing and Payment IT Support Specialist
Skimmer
03.2024 - Current
Commercial Post Closing Specialist
Hancock Whitney Bank
11.2021 - Current
Collections Representative II
Hancock Whitney Bank
01.2017 - 11.2021
Branch Manager
Alabama Title Loans
04.2014 - 01.2017
Department Manager
Mcdonalds
08.2011 - 04.2014
Cashier and Sales Associate
Shoe Station
02.2011 - 08.2011
Shift Manager
Firehouse Subs
08.2010 - 02.2011
High School -
Mcnairy Central High School
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