Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Shaina Auld

Noblesville,IN

Summary

Dynamic leader with extensive experience at Meijer, excelling in sales leadership, vendor relationship development, and community partnerships. Proven track record of exceeding targets and enhancing brand awareness through strategic planning and effective staff management. Recognized for fostering a positive work environment and improving employee retention by 10%, while optimizing store operations and ensuring exceptional customer satisfaction.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Store Director

Meijer
01.2020 - Current
  • Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
  • Conducted regular performance evaluations for staff members, identifying areas for growth and development.
  • Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
  • Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
  • Oversaw staffing and training, safety compliance, inventory control and financial functions.
  • Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
  • Cultivated strong relationships with vendors, negotiating favorable terms and conditions for the store''s benefit.
  • Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
  • Managed team of 250 team members and 23 leaders,
  • Oversaw store remodels and expansions to enhance the shopping experience for customers while maximizing retail space utilization.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Customer Service Manger

Meijer
10.2013 - 01.2020
  • Handled customer complaints professionally and calmly, resolving issues swiftly to maintain high levels of satisfaction.
  • Supported store operations by restocking shelves, organizing merchandise, and rotating products for optimal freshness.
  • Elevated overall store appearance through diligent cleaning efforts, including collecting shopping carts from parking lots and disposing of trash properly.
  • Facilitated smooth transactions with accurate item scanning, ensuring pricing accuracy and preventing shrinkage.
  • Exemplified company values through courteous interactions with customers, consistently going above and beyond to meet their needs.
  • Supported inventory management efforts through diligent stocking practices, identifying discrepancies, and alerting supervisors when supplies were running low.
  • Promoted a safe shopping environment by promptly addressing spills or hazards on the sales floor.
  • Assisted cashiers in providing efficient service, handling returned items, and managing long lines during peak hours.
  • Demonstrated strong multitasking abilities while juggling various responsibilities during busy periods without compromising quality of work or customer service standards.
  • Enhanced customer satisfaction by efficiently bagging groceries and assisting with loading items into vehicles.

Deli/Bakery Team Leader

Meijer
08.2009 - 10.2013
  • Trained new team members on bakery operations, ensuring adherence to company standards and procedures.
  • Maintained a clean and organized work environment, adhering to strict food safety guidelines for optimal product quality.
  • Evaluated team member performance regularly, providing constructive feedback and opportunities for growth.
  • Coordinated cross-training initiatives among staff members to improve overall team versatility during peak hours or absences.
  • Led daily team meetings to discuss goals, challenges, and opportunities for improvement in operations.
  • Ensured compliance with local health regulations by conducting regular inspections of the facility''s cleanliness and sanitation practices.
  • Boosted customer satisfaction through consistently delivering high-quality baked goods and exceptional service.
  • Implemented cost-saving measures in ingredient sourcing, reducing overhead expenses without compromising quality.

Barista

Starbucks/Meijer
07.2008 - 08.2009
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Education

No Degree - Psychology

Indiana University Purdue University
Fort Wayne, IN

High School Diploma -

Northrop High School
Fort Wayne, IN
06-2006

Skills

  • Sales leadership
  • Vendor relationship development
  • Brand awareness
  • Staff leadership
  • People management
  • Store operations
  • Business development
  • Marketing
  • Strategic planning
  • Delegation Abilities
  • Merchandise planning
  • Retail management
  • Promotions management
  • Inventory oversight
  • Leadership development
  • Product merchandising
  • Inventory control
  • Store opening and closing
  • Policies and procedures
  • Strategic thinker
  • Goals and performance
  • Budget administration
  • Friendly and positive
  • Loss prevention procedures
  • Documentation and reporting
  • Training and mentoring
  • Staff management
  • POS systems
  • Retail merchandise quality standards
  • Shift scheduling

Certification

  • Certified SafeMark Food Handlers

Languages

English
Native or Bilingual

Timeline

Store Director

Meijer
01.2020 - Current

Customer Service Manger

Meijer
10.2013 - 01.2020

Deli/Bakery Team Leader

Meijer
08.2009 - 10.2013

Barista

Starbucks/Meijer
07.2008 - 08.2009

No Degree - Psychology

Indiana University Purdue University

High School Diploma -

Northrop High School

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Shaina Auld