Shaina Banks
Houston,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Personal Banker
US Banking Services
11.2022 - Current
- .
- Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Stayed current on changing products, services and policies to offer exceptional service to customers.
- Handled over 50 incoming telephone calls, emails and chat requests.
- Verified customer identity and reviewed documentation for accuracy.
- Responded to customer inquiries regarding new accounts and account services.
- Provided Exceptional customer service.
Team Trainer
Shake Shack
09.2021 - 11.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.
- Provided Great customer service.
- Assisted on cash register, grill, sandwich build, Lobby, prep and cleaning back room. Wishing dishes, sweeping, mopping.
Food Service Worker
Cleveland Clinic
01.2019 - 09.2021
- Served specific meals to patients with special dietary needs.
- Followed sanitation and food handling guidelines while assisting with daily meal preparation.
- Patiently and compassionately assisted patients requiring assistance eating meals.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
Customer Service Supervisor
Burlington
03.2015 - 09.2017
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Counted draws and tills at store closing.
- Assisted customer on cash registers, when needed.
- Provided Great Customer Service skills.
- Monitored front areas so that questions could be promptly addressed.
Team Trainer
Panera Bread
05.2014 - 09.2017
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.
- Cross-trained existing employees to maximize team agility and performance.
- Provided Great Customer Service
- Assisted on register when needed.
- Prepared customer sandwiches and soups on build line.
- Cleaned up after every shift, sweeping , washing dishes.
Education
High School Diploma -
ECOT
Cleveland, OHSkills
- Providing Feedback
- Maintaining Clean Work Areas
- Computer Skills
- Customer Experience
- Food Service Management
Timeline
Personal Banker
US Banking Services
11.2022 - Current
Team Trainer
Shake Shack
09.2021 - 11.2022
Food Service Worker
Cleveland Clinic
01.2019 - 09.2021
Customer Service Supervisor
Burlington
03.2015 - 09.2017
Team Trainer
Panera Bread
05.2014 - 09.2017
High School Diploma -
ECOT
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