Shaina Biederman
Lexington
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
5
5
years of professional experience
Work History
Fulfillment Center Associate
Amazon
08.2022 - Current
- Contributed to quality assurance measures by inspecting products for damage or defects prior to packaging, minimizing customer complaints related to product quality.
- Demonstrated strong attention to detail when handling customer returns or exchanges, ensuring accurate processing and swift resolution of issues to maintain high levels of client satisfaction.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Followed orders precisely for correct items, sizes and quantities.
Manager
McDonald's
01.2021 - 08.2025
- Managed daily operations to optimize workflow and enhance team efficiency.
- Implemented process improvements that increased productivity across multiple departments.
- Coordinated training programs to develop staff skills and promote operational knowledge.
- Analyzed performance metrics to identify trends and inform decision-making processes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Curbside Shopper
Meijer
08.2023 - 05.2024
- Managed product selection and fulfillment for curbside orders, ensuring accuracy and efficiency.
- Collaborated with team members to streamline order processing, enhancing overall operational flow.
- Trained new staff on best practices for picking, packing, and customer service standards.
- Conducted regular inventory checks to maintain stock levels and minimize discrepancies.
Crew Member
Wendy's
07.2020 - 12.2020
- Assisted in food preparation and assembly, ensuring compliance with health and safety standards.
- Provided excellent customer service by taking orders and addressing inquiries promptly.
- Collaborated with team members to maintain cleanliness and organization of dining area.
- Operated kitchen equipment efficiently while adhering to safety protocols.
- Contributed positively to team dynamics through effective communication and cooperation skills.
Education
Bachelor of Science - Criminal Justice
Eastern Kentucky University
Richmond, KY05-2027
High School Diploma -
Frederick Douglass High School
Lexington, KY05-2022
Skills
- Flexible in dynamic environments
- Returns processing expertise
- Client support
- Effective team leadership
- Prioritization and scheduling
- Strategic decision-making
- Verbal and written communication
- Staff training and development
- Delegating tasks
- Effective goal development
- Documentation and reporting
- Speed and efficiency
- Results-driven approach
- Detail-oriented approach
- Multitasking and organization
- Teamwork and collaboration
Timeline
Curbside Shopper
Meijer
08.2023 - 05.2024
Fulfillment Center Associate
Amazon
08.2022 - Current
Manager
McDonald's
01.2021 - 08.2025
Crew Member
Wendy's
07.2020 - 12.2020
Bachelor of Science - Criminal Justice
Eastern Kentucky University
High School Diploma -
Frederick Douglass High School
Similar Profiles
Veronica MahilumVeronica Mahilum
Warehouse Associate Team at AmazonWarehouse Associate Team at Amazon
Sultan shah AliSultan shah Ali
Delivery driver at AmazonDelivery driver at Amazon
David SanchezDavid Sanchez
Delivery Station Associate at AmazonDelivery Station Associate at Amazon
Mekyhi CollierMekyhi Collier
Warehouse Associate at AmazonWarehouse Associate at Amazon
Sophie JacksonSophie Jackson
Sales Associate at WalmartSales Associate at Walmart