Shaina Caruso
Albuquerque,NM
Summary
Proven problem-solver and detail-oriented professional, adept at enhancing operational efficiency and client satisfaction. At Caruso Law Offices, streamlined case preparation processes and significantly improved document organization. Excels in reliability, fostering positive client relationships, and driving innovative marketing strategies. Demonstrates exceptional attention to detail and strong communication skills, contributing to team success and organizational growth.
Overview
13
13
years of professional experience
Work History
Receptionist
Caruso Law Offices
08.2012 - 08.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Marketing Intern
M Marketing
01.2016 - 04.2016
- Assisted in creating written, video, and image content for marketing channels.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Researched interesting and relevant content to capture interest and improve site traffic.
- Researched competitor trends and interpreted findings to report conclusions to supervisors.
- Conducted market research to identify target audiences and optimize marketing efforts.
- Assisted in the planning and execution of successful product launch events.
- Enhanced social media engagement through regular posting and audience interaction.
Assistant Orchard Manager
Francis Velarde
05.2020 - 06.2022
- Coordinated seasonal staff hiring and training, ensuring a skilled workforce to meet production goals.
- Collaborated with the Orchard Manager to develop strategic plans for future growth and expansion projects.
- Conducted regular orchard inspections, identifying potential issues early for prompt resolution.
- Assisted in budget management, reducing operational costs through effective resource allocation.
- Enhanced fruit quality with proper pest management strategies and timely pesticide applications.
Assistant Manager
Caruso Law Offices
06.2022 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted attorneys with case organization and administrative tasks.
- Managed administrative duties such as filing documents, scheduling meetings and tracking case statuses.
- Expedited client intake process by conducting preliminary interviews with potential clients to gather relevant information for attorney review.
- Fostered positive client relationships through exceptional communication skills, attentiveness, and professionalism.
- Improved document organization with efficient filing system maintenance, ensuring easy access to legal records and correspondence.
- Managed office inventory levels efficiently to ensure availability of necessary items while reducing costs associated with excess stock.
- Maintained a high level of professionalism and discretion when dealing with sensitive client matters by adhering to strict confidentiality protocols.
Education
MBA - Business Administration And Management
Grand Canyon University
Phoenix, AZ11-2023
Bachelor of Science - Business Management
Grand Canyon University
Phoenix, AZ04-2022
Skills
- Attention to detail
- Problem-solving abilities
- Reliability
Timeline
Assistant Manager
Caruso Law Offices
06.2022 - Current
Assistant Orchard Manager
Francis Velarde
05.2020 - 06.2022
Marketing Intern
M Marketing
01.2016 - 04.2016
Receptionist
Caruso Law Offices
08.2012 - 08.2019
MBA - Business Administration And Management
Grand Canyon University
Bachelor of Science - Business Management
Grand Canyon University
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