Shaina Day
Crosby,TX
Summary
Proven security professional with extensive experience at GardaWorld Security, adept in incident response and demonstrating exceptional observation skills. Excelled in enhancing facility safety through advanced security protocols and effective team coordination. Achieved significant reductions in unauthorized access, showcasing a commitment to public safety and emergency preparedness. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Console Officer
GardaWorld Security
Pasadena, TX
12.2022 - Current
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Trained new personnel in security procedures or security equipment.
- Monitored security cameras to identify and respond to suspicious activity.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Issued visitor passes upon entry into the premises in accordance with established procedures.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Responded quickly to emergency situations and provided assistance as necessary.
- Utilized appropriate techniques when dealing with difficult individuals or situations.
- Coordinated communication between various departments within the facility.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Security Officer
Allied Universal Security Services
Baytown, TX
03.2020 - 04.2021
- Maintained high levels of alertness throughout shifts.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Adhered to post orders while maintaining a visible presence around the property.
- Reported safety hazards for remediation response.
- Patrolled crowds during events to preserve order and promote security.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Guarded restricted areas to prevent unauthorized entry.
- Verified photo IDs and tickets to allow guests passage.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Service Cashier
UPS
Baytown, TX
02.2017 - 10.2018
- Processed customer payments quickly and returned exact change and receipts.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Greeted customers promptly and responded to questions.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Answered phone calls to assist customers with questions and orders.
- Answered customers' questions and provided information on store procedures or policies.
- Processed credit card transactions accurately and efficiently.
Secretary
RO MANAGEMENT PRODUCTIONS
Baytown, TX
02.2015 - 01.2017
- Created and updated spreadsheets to track and report data.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Maintained organized filing system of paper and electronic documents.
- Organized and maintained filing systems for important documents.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Handled incoming calls and directed callers to appropriate department or employee.
- Produced and distributed memos, newsletters, and other forms of communication.
- Prepared expense reports in accordance with company policies and procedures.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Scheduled meetings and sent invitations specifying time and location.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Managed staff calendars and coordinated travel, meeting and hotel accommodations.
- Provided administrative support to the Office Manager and other staff members.
Education
High School Diploma -
CROSBY HIGH SCHOOL
Crosby, TX05-2014
Skills
- Incident response
- Operating systems
- Security protocols
- Backup management
- Observation
- Security systems
- Physical fitness
- Stress tolerance
- Facility patrol
- Alarm system operation
- Emergency preparedness
- Crime prevention strategies
- Detail orientation
- Radio testing
- Health and safety compliance
- Perimeter security
- Access control management
- Incident documentation
- Rule enforcement
- CCTV monitoring
- Surveillance expertise
- Public safety awareness
- Patrolling techniques
Certification
- security level 2 license
- forklift license
- TWIC
Languages
English
Professional
Timeline
Security Console Officer
GardaWorld Security
12.2022 - Current
Security Officer
Allied Universal Security Services
03.2020 - 04.2021
Customer Service Cashier
UPS
02.2017 - 10.2018
Secretary
RO MANAGEMENT PRODUCTIONS
02.2015 - 01.2017
High School Diploma -
CROSBY HIGH SCHOOL
Similar Profiles
Darren ElhornDarren Elhorn
Security Professional at GardaWorld Security/ Apex SecuritySecurity Professional at GardaWorld Security/ Apex Security
Brandon Hernandez CruzBrandon Hernandez Cruz
Security Officer at GardaWorld SecuritySecurity Officer at GardaWorld Security
Carroll HolmanCarroll Holman
Security Supervisor at GardaWorld SecuritySecurity Supervisor at GardaWorld Security
Jacob BushJacob Bush
Security Officer at GardaWorld SecuritySecurity Officer at GardaWorld Security
Erika CutaiaErika Cutaia
Paralegal at Pusch & Nguyen Law FirmParalegal at Pusch & Nguyen Law Firm