Shaina Dolce
Coconut Creek,FL
Summary
Dynamic Property Manager with a proven track record at Public Storage, excelling in customer service and team leadership. Skilled in implementing effective support processes and enhancing tenant satisfaction. Adept at conflict resolution and employee training, fostering a productive environment that drives success and operational efficiency.
Overview
9
9
years of professional experience
Work History
Team Supervisor
Wawa
Deerfield Beach, US
09.2021 - Current
- Supervised daily operations to ensure compliance with safety standards.
- Trained staff on best practices and operational procedures for optimal performance.
- Coordinated scheduling to maximize workforce efficiency and productivity.
- Conducted regular assessments of equipment and inventory levels to maintain readiness.
- Implemented process improvements to enhance workflow effectiveness across teams.
- Managed conflict resolution among team members, fostering a positive work environment.
- Facilitated interdepartmental communication to streamline operational processes.
- Monitored performance metrics and provided regular feedback to team members.
Shift Manager
RaceTrac
01.2018 - 12.2021
- Perform work activities of subordinates, such as cleaning and organizing shelves and display and selling merchandise
- Monitor sales activities to ensure that customer receive satisfactory service and quality goods
- Direct and supervise employee engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Inventory control, stock and reorder when inventory drops to a specified level.
- Plan and prepare work schedules and keep records of employee work schedule and timecard.
- Hire and train new employee and monitor performance and establish quarterly reviews.
Shift Leader
Smoothie King
Fort Lauderdale, US
10.2016 - 12.2018
- Resolved customer complaints
- Performed money counts with cashiers of drawers and addressed discrepancies
- Responsible for all management aspect such as scheduling, assisting in inventory orders, and training new hires
- Enforce safety and sanitation regulations
- Observe and evaluate workers and work procedure to ensure quality standards and service and completing disciplinary write- ups
- Receive payment and issue receipts, refund, or change to customer
Education
Associate of Arts -
Broward College
Broward, Fl, US01-2024
High school diploma -
Henry D Perry Education Center
Fort Lauderdale, FL01.2019
Skills
- Technical Understanding
- Team leadership
- Creativity and Problem solving
- Sales
- Excellent communication and interpersonal skills
- Team Management
- Office Management
- Property Management
- Customer service
- Employee training
- Conflict resolution
Languages
creole
Limited
Timeline
Team Supervisor
Wawa
09.2021 - Current
Shift Manager
RaceTrac
01.2018 - 12.2021
Shift Leader
Smoothie King
10.2016 - 12.2018
Associate of Arts -
Broward College
High school diploma -
Henry D Perry Education Center