Shaina Elkin

Drafted legal documents, including probable cause reports and warning letters, for attorney review. Organized and analyzed evidentiary records for probable cause proceedings and administrative hearings. Evaluated non-filer referrals to determine violations and recommended resolution strategies. Communicated with respondents and enforcement agencies to clarify records and resolve issues efficiently. Developed comprehensive case comparison charts to support consistent penalty recommendations. Produced routine performance reports, detailing case status and violation trends in various formats. Conducted legal research and maintained a centralized database to assist attorneys and staff. Updated evaluation forms for Streamline Program and maintained Enforcement Division Manual.

• Provided research, analysis, and case tracking reports to support the Enforcement Division Chief.

• Managed Division's timesheets and mail, processed cases in online case management system, and generated reports to support operational decisions.

Conduct one-on-one meetings with staff about their development; respond to customer inquiries via phone, mail or fax; provide excellent customer service and log complaints using the online system and escalate them to corporate if they cannot be handled at branch level; approve transactions and exercise sound judgment; document attendance, approve time cards and track employee losses; research missing transactions; responsible for supply ordering; maintain records by checking the record retentions schedule online; open accounts, loans, and credit cards; order and ship out cash to ensure branch is within cash limits; and maintain accurate customer records of a sensitive nature.

Conduct any kind of teller transaction; provide excellent customer service; interview members regarding finances and process loan applications; work closely with marketing to develop flyers for onsite visits; perform collection calls; and maintain accurate customer records of a sensitive nature.

• Delivered customer service in a fast-paced environment, focusing on efficiency and accuracy in fulfilling customer needs.