Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shaina Fauss

O'Fallon,IL

Summary

Dedicated 911 Dispatcher offering approximately one year of related radio experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in computer aided dispatch and geographical reading of where units are in correspondence to one-another and incoming calls. Organized and dependable at successfully managing multiple units at one time and ensuring safety to the public, law enforcement, fire and medical personnel. Hardworking, passionate and dedicated to to maintaining a full time position and contributing to meet team goals.

Overview

6
6
years of professional experience

Work History

911 Telecommunicator/Dispatcher

O'Fallon Police Department
O'Fallon, IL
08.2021 - Current
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Relayed latest information to first responders via electronic means, telephone calls, radio responses and input into C.A.D.. computer aided dispatching system.
  • Management and maintenances of warrants, orders of protection, stolen property, missing persons and in progress life-or-death emergency medical aid via phone.
  • Maintained high levels of confidentiality and security of sensitive data.
  • Responsible for accurate entry from paper forms to the National Crime Information Center database
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Orthodontic Assistant

Lauren Hood-Olson
O'Fallon, IL
09.2020 - 12.2021
  • Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
  • Managed up to 20+ patients daily self-sufficiently.
  • Took x-rays, photographs and impressions of patients' teeth and mouth.
  • Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
  • Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
  • Set appointments and made follow-up calls.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Assisted orthodontist by passing instruments, suctioning intraoral fluids, adding water and mixing materials for expanders and impressions.

Server

First Watch Daytime Cafe
O'Fallon, IL
01.2020 - 09.2020
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Managed 100+ customers daily to provide service for.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Cultivated warm relationships with regular customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Answered customers' questions, recommended items and recorded order information.

Server

Longhorn Steakhouse
Chesterfield, MO
10.2018 - 01.2020
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification for minimum age of 21 for sale of alcoholic beverages.
  • Cultivated warm relationships with regular customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Answered customers' questions, recommended items and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Hostess

Buffalo Wild Wings
Creve Coeur, MO
12.2016 - 10.2018
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Seated 100+ customers daily to provide food service to them.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Answered customer questions about hours, seating and menu information.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Informed servers of newly seated parties for speedy service.
  • Used cash registers and credit card machines to cash out customers.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.

Education

No Degree - General Studies

St. Louis Community College - Meramec
St Louis, MO

High School Diploma -

Litchfield Senior High School
Litchfield, IL
05.2017

Skills

  • Information Relay
  • Medical Emergency Response
  • Active Listening
  • Radio Frequencies Monitoring
  • Prioritizing Situations
  • Computer Skills
  • Call Management
  • Emergency Response Procedures
  • 911 System Information Databases
  • Equipment Dispatch
  • Dispatch Coordination
  • Critical Thinking

Accomplishments

  • EMD Certification
  • CPR Certification
  • Leads/NCIC Certification

Timeline

911 Telecommunicator/Dispatcher

O'Fallon Police Department
08.2021 - Current

Orthodontic Assistant

Lauren Hood-Olson
09.2020 - 12.2021

Server

First Watch Daytime Cafe
01.2020 - 09.2020

Server

Longhorn Steakhouse
10.2018 - 01.2020

Hostess

Buffalo Wild Wings
12.2016 - 10.2018

No Degree - General Studies

St. Louis Community College - Meramec

High School Diploma -

Litchfield Senior High School

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Shaina Fauss