Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Shaina Francis

Bourg,LA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Department Manager

Lowes Home Improvment
07.2022 - Current
  • Over looks inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Coordinated training programs for new employees, significantly reducing learning curve and enhancing productivity.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Followed safety protocols and company processes and procedures.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.

Sales Specialist

Lowes Home Improvment
08.2019 - 07.2022
  • Stayed up to date on company products and services to support sales objectives
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Provided first-rate service to all customers and potential customers.
  • Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.

Laboratory Technician

Haydel Spine and Wellness Center
06.2019 - 08.2019
  • Maintained a high level of accuracy in test results by following strict quality control procedures.
  • Cleaned and sterilized tools and equipment to maximize purity of specimens.
  • Maintained documentation on tests performed in lab.
  • Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
  • Documented information by maintaining daily logs and equipment record books.
  • Calibrated and maintained instruments to keep equipment fully operational.
  • Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
  • Completed quality documents and input and saved quality data in appropriate locations.

Education

High School Diploma -

Ellender Memorial High School
Houma, LA
05.2017

Skills

  • Laboratory safety protocols
  • Goals and performance
  • Lab result interpretation
  • Supply Maintenance
  • Staff Management
  • Team Supervision
  • Problem-Solving
  • Customer Service
  • Customer Engagement
  • Training and mentoring

Additional Information

Timeline

Department Manager

Lowes Home Improvment
07.2022 - Current

Sales Specialist

Lowes Home Improvment
08.2019 - 07.2022

Laboratory Technician

Haydel Spine and Wellness Center
06.2019 - 08.2019

High School Diploma -

Ellender Memorial High School

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Shaina Francis