Shaina Godette
Bloomington,MN
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
10
10
years of professional experience
Work History
Server, Barrista
The Wondrous Collective
Saint Paul, Minnesota
06.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Shift Leader
Mcalistersdelifranchise
Crystal Lake, Illinois
04.2022 - 01.2024
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
Server
Five Bucks Drinkery
St. Petersburg, Florida
10.2021 - 05.2022
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Informed customers of daily specials and signature menu items.
Hostess, Expo, Server
B-52 Burgers and Brews
Lakeville, Minnesota
03.2018 - 03.2021
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Checked identification of customers prior to serving alcoholic beverages.
- Monitored customer satisfaction levels throughout their meal experience.
- Demonstrated strong interpersonal skills when interacting with customers.
Teller
TCF Bank
Eagan, MN
05.2018 - 12.2018
- Company Overview: TCF Bank is a MN based national bank holding company, $22.9 billion in total assets and315 branch offices
- Responsible for providing exceptional customer service including efficient and accurate bank transaction processing
- Responsible for customer financial transactions (deposits, withdrawals, advances, loan payments, merchant transactions, etc.), and balancing these transactions daily while ensuring a positive interaction with customers and the public
- Execute wire transfers, stop payments, and account transfers
- Sell cashier checks, traveler's checks, and money orders to customers
- Answered telephones inquiries on banking products including checking, savings, loans, and lines of credit
Hostess
Bourbon Butcher Restaurant
Farmington, MN
03.2017 - 04.2018
- Company Overview: Bourbon Butcher is a southern style cooking restaurant in a rustic-chic atmosphere
- Provided excellent customer service as the first contact for restaurant guests
- Seating guests at restaurant tables
- Collected meal orders via phone and processed customer payments, by cash, debit and credit cards
- Worked directly with management, kitchen, and serving staff ensuring an outstanding dining experience for guests
Sales Associate and Cashier
Plato’s Closet
Burnsville, MN
06.2016 - 03.2017
- Company Overview: Plato’s Closet buys gently used teen and young adult style clothing and accessories that are top name brands and gives cash on the spot to the seller
- Plato’s Closet sells the stylish clothing and accessories in the store at affordable prices
- Greeted customers in a timely fashion, while quickly determining their needs, handling all transactions in a professional manner
- Buy used products and clothing from clients, reinforcing and promoting Plato’s clothing and reputation to encourage sales within the store
- Organized the store, including the checkout desk, and merchandise displays
- Priced merchandise, stocked shelves, and took inventory of supplies
- Assisted customers with clothing selections, inquiries, and order requests
Hostess
Lucky’s13 Restaurant
Bloomington, MN
09.2015 - 05.2016
- Company Overview: American style food restaurant pub with a sports bar atmosphere
- Responsible for using customer service skills to greet guests and seat them within the restaurant area and patio
- Interact with customers to ensure satisfaction with food and service, respond to any complaints, and resolve customer satisfaction issues
- Maintain contact with kitchen staff, management staff, and serving staff to ensure dining details are handled properly and customer’s needs are addressed
Pony Handler
Pony Party Express
Lakeville, MN
06.2014 - 08.2014
- Company Overview: Privately owned business that brings ponies to birthday parties, neighborhood gatherings, and special events
- The pony rides are for ages10 years old and younger
- Responsible for assisting children safely on and off the ponies at the party events
- Accountable for maintaining the calmness of the horses so they will give enjoyable rides to children at the events and trail rides
- Communicating and using strong customer service skills to build rapport with customers and families so they would want to give the company repeat business for future parties
Education
Normandale Community College
Bloomington, MN01.2019
Dakota County Alternative Learning School
Rosemount, MN01.2018
Skills
- Software Programs: MSWord, Excel, and PowerPoint
- Creative problem-solving
- Futuristic thinking
- Open-minded
- Passionate
Timeline
Server, Barrista
The Wondrous Collective
06.2024 - Current
Shift Leader
Mcalistersdelifranchise
04.2022 - 01.2024
Server
Five Bucks Drinkery
10.2021 - 05.2022
Teller
TCF Bank
05.2018 - 12.2018
Hostess, Expo, Server
B-52 Burgers and Brews
03.2018 - 03.2021
Hostess
Bourbon Butcher Restaurant
03.2017 - 04.2018
Sales Associate and Cashier
Plato’s Closet
06.2016 - 03.2017
Hostess
Lucky’s13 Restaurant
09.2015 - 05.2016
Pony Handler
Pony Party Express
06.2014 - 08.2014
Normandale Community College
Dakota County Alternative Learning School