Summary
Overview
Work History
Education
Skills
Timeline
Shaina Haines

Shaina Haines

Hilton,NY

Summary

Highly motivated Esthetics Student with the a passion for helping clients to achieve their skincare goals. Trained and specialized in facials, body treatments, and waxing. Excellent interpersonal and organizational abilities, successful as an independent worker as well as a team player.

Overview

2
2
years of professional experience

Work History

Hostess

Pelicans Nest Waterfront Restaurant
04.2023 - Current
  • Greeted customers warmly upon arrival
  • Took reservations and to-go orders, answered customer questions, and informed of accurate wait times.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Organized, stocked and cleaned establishment during free time on shifts to maintain welcoming appearance.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Food Service Worker

Panera Bread
03.2021 - 05.2023
  • Maintained clean workspaces to ensure safety in the environment.
  • Prepared and served various food items to customer specifications in fast-paced environments.
  • Learned other teammates' work tasks to train as backup, including cashier.
  • Developed and maintained positive relationships with customers to enhance service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Education

Continental School of Beauty Culture - Rochester, Rochester, NY
08.2023

Skills

  • Organization and Time Management
  • Customer Service and Assistance
  • Guest Satisfaction
  • Safe Work Practices
  • Suggestive Selling Techniques
  • Active Listening and Communication
  • Full Body Waxing, Body Treatments, and Facials

Timeline

Hostess - Pelicans Nest Waterfront Restaurant
04.2023 - Current
Food Service Worker - Panera Bread
03.2021 - 05.2023
Continental School of Beauty Culture - Rochester - ,
Shaina Haines