Shaina Kennedy
Carriere,MS
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Experienced in handling high-volume customer needs, quickly assessing each customer and offering helpful recommendations. Skilled at recommending optimal options to drive revenue. Diligent about keeping records accurate and schedules organized. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer/client a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Cosmetologist
Studio Eleven Hair Salon
Picayune, MS
02.2021 - Current
- Promote additional services or products available in the salon.
- Upsell various treatments or packages when appropriate.
- Manage appointments through scheduling software program.
- Engage with customers by providing friendly conversation during services.
- Maintain accurate records of customer services provided.
- Assist customers in selecting appropriate retail products for their needs.
- Attend continuing education classes to stay up-to-date with trends in the industry.
Cashier
Walmart
Picayune, MS
07.2017 - 07.2019
- Resolved customer complaints professionally in accordance with company policy.
- Performed other duties as assigned by management.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Balanced daily transactions on a computerized point-of-sale system.
Education
Associate of Arts - Cosmetology
Pearl River Community College
Poplarville, MS06-2019
Skills
- Complaint resolution
- Paperwork Processing
- Critical Thinking
- Prioritization
- Positive and professional
- Customer consulting
- High-energy attitude
- Customer Service
Timeline
Cosmetologist
Studio Eleven Hair Salon
02.2021 - Current
Cashier
Walmart
07.2017 - 07.2019
Associate of Arts - Cosmetology
Pearl River Community College
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