Summary
Overview
Work History
Education
Skills
Timeline
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Shaina Koppisch

Hebron,CT

Summary

I am a driven, performance-focused and highly organized professional, offering hands- on experience in outcomes management, project administration, and data analytics. With more than 10 years in the field of Early Childhood Education and technology proficiency, I have learned that I can best give back to my community by presenting data trends through organized trainings in order to better achieve company goals. Given the opportunity, I believe that I could be a key player in a multidisciplinary team.

Overview

3
3
years of professional experience

Work History

Global Surgery Customer Service Associate

Johnson & Johnson & Kelly OCG
01.2024 - 02.2024
  • System investigation and resolution of disputes, complaints and delivery concerns for DePuy Synthes spinal division.
  • Order creation and placement for IA surgical partners who utilize company subsidiaries such as Ethicon, Biosense Webster, and Cerenovus.
  • Quality and Eligibility operational support to improve systems of care for doctors and nurses when driving legislative changes.
  • Gathering data and comprising solution plans to adjust comprehensive accelerated solutions agreements.
  • Proven ability to perform with approximately 10 team members.
  • Government training in compliance leadership summits.
  • Supporting drive of research and programs to increase awareness of and change inequities in stroke care for diverse communities.
  • Genesys Cloud proficient.
  • Salesforce proficient.

Student Affairs Assistant

The University Of Connecticut School Of Law
09.2023 - 11.2023
  • Scheduling, filing, preparing data.
  • Communicating with vendors (LexisNexis, Barbri), contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Purchasing and documentation of catering department orders through Microsoft Office Tools, HuskyBuy and ProCard.
  • Spreadsheet creation, form and data entry of vendor scheduling on authorized campus website.
  • Online networking to establish best practices for UConn Law’s leadership summit.
  • Implemented retention strategies to improve outcomes for students.
  • Former member of UConn Law's care team committee; assisting with early intervention plans and husky harvest food pantry services.
  • Procurement through FoodShare.
  • Managed sensitive student information with discretion while maintaining compliance with FERPA regulations.
  • Advised staff and organizations on leadership development strategies and organizational best practices during team meetings.
  • Student Activity and Service Fee Advisory (SASFAC) training completion.

University Teachers Aide Assistant

Eastern Connecticut State University
06.2023 - 08.2023
  • Implementing developmental practices per daily lesson plan requirements.
  • Arranging classroom and outdoor environments to meet developmental needs.
  • Collaborating amongst classroom teaching teams to plan and carry out classroom curriculum.
  • Implementing curriculum based goals per Connecticut Office of Early Childhood Education standards.
  • Leadership of school nutrition and sanitation procedures.
  • Assist classroom team in assuring that licensing regulations are upheld.
  • Maintain and improve professional competence by participating in monthly center-wide team meetings and development seminars.
  • Maintain current CPR/First Aid certification.
  • Perform related duties as needed.

Branch Operations Supervisor

Liberty Bank
03.2023 - 06.2023
  • Increased overall profitability by identifying growth opportunities within corporate market and strategizing on ways to capitalize on them.
  • Responsible for exceeding customer service standards and ensuring branch operations are in accordance with bank policies and procedures.
  • Model and ensure collaborative and supportive culture within banking branch team as well as with interdepartmental contacts and resources.
  • Meet and exceed individual referral goals.
  • Accurately and efficiently perform customer service transactions.
  • Proactively engage in opportunities to learn new and existing products and services.
  • Actively participate in sales meetings and offer creative and innovative ideas.
  • Protect banking interests and minimize loss through adherence to security measures, policies and procedures.
  • Filter every decision, when necessary, through sound judgment and decision making.
  • Address customer questions and concerns while referring to appropriate internal resources for resolution, if necessary.
  • Identify fraudulent activity to prevent potential losses to Liberty Bank.
  • Maintain and balance currency.
  • Process and settle ATM and/or Vault.
  • Auditing to meet weekly, daily, annual, and semi-annual goals regulation goals.
  • Mentor and coach teller staff.
  • Provide oversight and identify risks on operational activities.
  • Ensure compliance with State and Federal Regulations.
  • Perform other duties and tasks as requested.
  • Actively promotes Liberty Bank within the community.
  • Maintained friendly and professional customer interactions.

Permanent Building Substitute

Windham Public Schools
02.2022 - 07.2022
  • Assuming full responsibilities of classroom preschool teacher per The Windham Public Schools District request.
  • Implementing lesson plans in correspondence to public school curriculum.
  • Organizing and putting on community events for children and families with staff and faculty.
  • Hosting and providing monthly feedback meetings with WPS specialists (Special Education. Services, Physical Therapists, Speech Pathologists, Head Start, etc.)
  • Cultivating, maintaining, and posting NAEYC accreditation procedural guidelines.
  • Entering observational and scored data into Computer Analysis Software such as CORE in order to produce and
    save evaluation.
  • Supervising and delegating tasks to classroom team.
  • Member of The Climate Committee.

Head Teacher for Head Start

Thames Valley Council For Community Action Inc.
12.2020 - 11.2021
  • ChildPlus proficient.
  • Assessing and following through on observational data entry through Teaching Strategies Gold.
  • Performing early childhood screening assessments; brigance evaluations, E-Deca.
  • Responsible for developing weekly lesson plans.
  • Scheduling and performing Family Conferences.
  • Supervising, coaching, and mentoring a classroom team of 3.
  • Ensuring NAEYC standards are implemented and upheld throughout a 12 month school year.
  • Participation in interview/ new hire process.
  • Working closely with TVCCA center family advocate and behavioral support in order to successfully perform and record data.
  • Successful with home visits
  • Community involvement in classroom partnership with the climate-community outreach organization Ambassadors Council.

Education

Associate of Science - Early Childhood Education

Three Rivers Community College
Norwich, CT
05.2021

Skills

  • Technical Proficiency
  • Data Formatting
  • Technical Support
  • Decision-Making
  • Negotiation and Conflict Resolution
  • Customer Account Management
  • Project Management Abilities
  • Statistical Modeling
  • Professional and Courteous
  • Model Development
  • Quality Assurance Controls

Timeline

Global Surgery Customer Service Associate

Johnson & Johnson & Kelly OCG
01.2024 - 02.2024

Student Affairs Assistant

The University Of Connecticut School Of Law
09.2023 - 11.2023

University Teachers Aide Assistant

Eastern Connecticut State University
06.2023 - 08.2023

Branch Operations Supervisor

Liberty Bank
03.2023 - 06.2023

Permanent Building Substitute

Windham Public Schools
02.2022 - 07.2022

Head Teacher for Head Start

Thames Valley Council For Community Action Inc.
12.2020 - 11.2021

Associate of Science - Early Childhood Education

Three Rivers Community College

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Shaina Koppisch