Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHAINA LEMMON

Jackson,WY

Summary

Results-driven industry leader with extensive management experience in staff training, performance evaluation, and process improvement. Demonstrated proficiency in financial reporting and budget management, ensuring organizational efficiency. Proven ability to motivate teams and solve complex problems, enhancing customer service and operational success. Skilled in implementing training and engagement strategies to boost employee performance and morale.

Overview

11
11
years of professional experience

Work History

Floor Manager

PICNIC
Jackson, WY
04.2025 - Current
  • Enhanced customer service ratings through comprehensive knowledge of company products and services.
  • Mentored employees in managing complex sales, issues, and challenging customers.
  • Reviewed work to ensure consistency, quality, and adherence to standards.
  • Monitored inventory levels, restocked shelves, and reported discrepancies to management.
  • Analyzed sales data to identify trends and adjust strategies effectively.
  • Participated in meetings with upper management to present progress updates.
  • Provided continuous performance feedback and coaching to improve employee effectiveness.

Lead Server

Roadhouse Pub and Eatery
Jackson, WY
09.2020 - 03.2025
  • Trained new serving staff to ensure adherence to company protocols post-training.
  • Coordinated with management on private events, overseeing setup, breakdown, and guest experience.
  • Executed elevated customer service standards in a high-volume restaurant.

Development Events and Campaigns Officer

Teton Science Schools
Jackson, WY
04.2018 - 08.2020
  • Planned and executed three large fundraising galas alongside annual donor stewardship events.
  • Led the creation and implementation of marketing collateral for development campaigns.
  • Secured and managed business sponsorships, along with silent and live auction procurement.
  • Collaborated with development staff to establish a vision for events, campaigns, and appeals.
  • Supported committees involved in fundraising events and campaigns.
  • Managed event software, online fundraising platforms, and registration pages.
  • Oversaw event and campaign tracking systems in Salesforce.
  • Developed and maintained direct mail and email lists for fundraising initiatives in Salesforce.

Development Administrator

Teton Science Schools
Jackson, WY
03.2017 - 03.2018
  • Facilitated data transition from Raiser's Edge to Salesforce for Teton Science Schools.
  • Managed donor database and ensured accuracy in collaboration with Development and Finance Teams.
  • Leveraged data to produce reports guiding development decisions and actions.
  • Oversaw gift processing systems and ensured timely acknowledgements.
  • Conducted training sessions and managed database operations to maximize Salesforce utilization.
  • Coordinated fundraising calendar for four annual funds, enhancing donor communication and project management.
  • Organized Board and Committee meetings, including scheduling and preparation of materials.
  • Supported planning and execution of events hosted by Board members for effective stewardship.

Operations Specialist

March of Dimes – New England Chapter
Westborough, MA
07.2016 - 02.2017
  • Supported fundraising events through precise operational data entry tasks.
  • Assisted staff in planning, coordinating, and executing successful events.
  • Managed auctions for all New England Chapters during Signature Chef Events.
  • Conducted data reconciliation post-event while aiding event managers with troubleshooting and report generation.

Development Specialist

March of Dimes – New England Chapter
Westborough, MA
05.2014 - 02.2017
  • Managed Boston and Amherst March for Babies Fundraising Walks to maximize community engagement.
  • Secured event sponsors to enhance revenue streams through targeted outreach.
  • Drafted, edited, and distributed press releases, newsletters, and promotional materials.
  • Cultivated strong relationships with volunteers to ensure successful event execution.

Education

Bachelor’s Degree - Communications Major and Psychology Minor

University of Massachusetts Amherst
Amherst, MA
05.2015

Skills

  • Microsoft Office Suite and Google Suite
  • Salesforce and CRM
  • Social media management
  • Event planning and management
  • Public speaking and relations
  • Marketing strategies
  • Data entry and reporting
  • Community outreach initiatives
  • Time management skills
  • Virtual meeting facilitation
  • Customer service excellence
  • Sales analysis techniques
  • Employee training and development
  • Team building activities
  • Problem-solving skills

Timeline

Floor Manager

PICNIC
04.2025 - Current

Lead Server

Roadhouse Pub and Eatery
09.2020 - 03.2025

Development Events and Campaigns Officer

Teton Science Schools
04.2018 - 08.2020

Development Administrator

Teton Science Schools
03.2017 - 03.2018

Operations Specialist

March of Dimes – New England Chapter
07.2016 - 02.2017

Development Specialist

March of Dimes – New England Chapter
05.2014 - 02.2017

Bachelor’s Degree - Communications Major and Psychology Minor

University of Massachusetts Amherst

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