Shaina Malkin
Williamsport,PA
Summary
With a proven track record at Olive Garden, I excel in customer service and multitasking, enhancing guest experiences and fostering positive relationships. I am Adept at handling complaints, I ensure smooth operations and uphold company standards through effective communication and teamwork.
Overview
2025
2025
years of professional experience
Work History
Drive Through/front of House
Taco Bell
- Kept the dining room counter and bathrooms clean and tidy, taking orders and serving customers, keeping window station clean and organized, taking orders with headset, making drinks and handing the food through the window. restocking front counter and window station with cups, sauce packets, napkins, and eating utensils.
- Communicated effectively with team members to coordinate timely order fulfillment.
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
- Fostered culture of safety and compliance, leading by example and encouraging peers to follow suit.
- Addressed and resolved customer inquiries and concerns, fostering positive relationships.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Host
Olive Garden
09.2024 - 12.2024
- Greeted and seated guests promptly, enhancing guest experience through attentive service.
- Maintained cleanliness and organization of front-of-house areas to uphold safety standards.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and reservations.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Checked restrooms regularly to keep spotless.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Developed rapport with regular patrons to foster sense of community within establishment.
Education
No Degree - Chinese Language
S.I.A.S University
Xinzheng City Henan ChinaHigh School Diploma -
Spring Road Christian Academy
Westerville, OHSkills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Cash handling
- Handling complaints
- Payment processing
Timeline
Host
Olive Garden
09.2024 - 12.2024
Drive Through/front of House
Taco Bell
No Degree - Chinese Language
S.I.A.S University
High School Diploma -
Spring Road Christian Academy