SHAINA L. MATTEI

Two years of knowledge and experience in patient care.

• venipuncture/phlebotomy, medication and vaccine administration, assisting the doctor with minor procedures in-office.
• Competent with scheduling, confirming, check-in and check-out procedures.
• Familiar with checking insurance benefits and collecting copays, calling in prescriptions as directed, processing referrals and authorization requests.
• Help maintain office HEDIS rating at 5 stars.
• Answering telephone calls to offer office information, answer questions, and direct calls to staff.

• Face to face customer sales. Work the register. Take orders over the phone.
• Maintain food safety regulations and a clean store.
• Flexibility in working all stations at any time.
• Train new hires.

• Document creation (type/print/file), scheduling (auditions/meetings/events), post and receive mail, organize and clean the office, restock supplies, answer/redirect calls, assist the Department Chair and teachers with projects, provide guided tours for prospective students.
• Teach, mentor, and befriend Freshmen in the vocal program as they prepare for their first semester juries.

• Promote the school at festivals and local schools.
• Mentor and instruct students with an individualized approach on the principles and techniques of voice, violin, and piano, and adjust strategies to maintain growth and learning.
• Answer phones, schedule lessons, collect tuition payments.