Summary
Overview
Work History
Skills
References
Timeline
Generic

Shaina McGrath

Quincy,MA

Summary

Knowledgeable, well-rounded restaurant worker with 10+ years' experience. Proficient in scheduling, money handling and multitasking. Excels working alone or with a team to provide excellent service in fast paced environments.

Overview

14
14
years of professional experience

Work History

Bartender I Cook

Middle Ground Grill
08.2023 - 11.2024
  • Kept bar presentable and well-stocked to meet customer needs.
  • Assisted with staff training, for both bar and kitchen employee's.
  • Followed
  • Prepared food items following recipes and portioning control guidelines.

Bartender

The Craic Irish Pub
03.2023 - 08.2023
  • High volume and fast paced service.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Increased customer base by providing excellent service and crafting high-quality cocktails.

Bartender I Server

110 Grill
03.2021 - 02.2023
  • Opened and closed restaurant in various roles
  • Educated guests on daily specials emphasizing entire menu
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment

Shift Manager I Bartender I Cook

Bertucci's Corporation
02.2016 - 03.2020
  • Established goals for employees for personal growth
  • Cross-trained in every store role including management
  • Used steps of service to provide a great experience for guests

Server I Bartender

Rustic Kitchen Restaurant
05.2018 - 06.2019
  • Operated Touch Bistro terminals to input orders
  • Promoted desserts, appetizers, up-sells, and specialty drinks to optimize sales
  • Addressed concerns or complaints quickly to improve service

Bartender

T.K.O. Shea's
03.2017 - 10.2017
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests
  • Up-sold customers from shelf to premium brands to help boost sales
  • Stayed up to date on latest in mixology trends, bar equipment and sanitation standards

Server

La Paloma Mexican Restaurant
01.2014 - 08.2015
  • Performed walked throughs during service to monitor guest satisfaction
  • Communicated effectively with patrons to establish preferences and dietary restrictions, as well as food and beverage recommendations
  • Calculated charges issued table checks and collected payments from customers (no P.O.S System)

Line Cook I Prep Cook

The Lodge Bar and Grill
05.2011 - 02.2015
  • Made all meals in accordance with company standards and requirements
  • Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections
  • Kept stations stocked and ready for use to maximize productivity

Server

The Red Parrot Restaurant
05.2014 - 11.2014
  • Worked outside in all kind of weather conditions
  • Assisted tourists with information of the surrounding area
  • Up-sold customers and optimized table-turns to average sales revenue over $2,000.00

Skills

  • TIPS certified
  • Able to Multitask in high stress situations
  • Trained in multiple restaurant roles
  • Organization and prioritization
  • Efficient working with POS systems
  • Ability to upsell
  • Experience training new employees

References

  • Katelyn Guilfoil, 110 Grill, (774) 571-5640
  • Robert Ready, Bertucci's, (781) 964-9334
  • Shawn Leanord The Craic, (857) 237-8627

Timeline

Bartender I Cook

Middle Ground Grill
08.2023 - 11.2024

Bartender

The Craic Irish Pub
03.2023 - 08.2023

Bartender I Server

110 Grill
03.2021 - 02.2023

Server I Bartender

Rustic Kitchen Restaurant
05.2018 - 06.2019

Bartender

T.K.O. Shea's
03.2017 - 10.2017

Shift Manager I Bartender I Cook

Bertucci's Corporation
02.2016 - 03.2020

Server

The Red Parrot Restaurant
05.2014 - 11.2014

Server

La Paloma Mexican Restaurant
01.2014 - 08.2015

Line Cook I Prep Cook

The Lodge Bar and Grill
05.2011 - 02.2015

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Shaina McGrath