Shaina DeVeau

• Serve primarily as a Tech Aide for the MRI Radiology Operations Command Center (ROCC), facilitating remote operations and real-time communication between central technologists and multiple on-site locations.
• Assisted patients with safe positioning on and off exam tables, ensuring comfort throughout imaging procedures.
• Prepared patients for MRI scans, including IV removal after contrast exams and updating patient information in computer systems.
• Conducted patient safety screenings to confirm MRI compatibility and compliance with radiation safety guidelines.
• Educated patients on procedure details and provided clear instructions to alleviate anxiety and enhance cooperation.
• Set up and broke down MRI equipment and coils for each exam, accounting for patient mobility and body habitus.
• Coordinated with remote ROCC and on-site technologists regarding patient screenings, workflow optimization, and quality assurance to ensure safety of patients, staff, and equipment.

Full-time (June 2013 - October 2018) | Part-time (October 2018 - Present)

• Provided exceptional customer service by greeting clients professionally, addressing inquiries, and resolving issues efficiently while maintaining a positive demeanor in high-volume settings.
• Managed multi-line phone system, triaging calls to determine appropriate care level (general practice vs. emergency), and scheduling appointments to optimize daily workflow.
• Assisted veterinarians with examinations by restraining animals during exams and blood draws, and monitored cats and dogs under anesthesia during dental procedures and surgeries.
• Administered fluids, vaccinations, and medications as directed by veterinarians, and dispensed heartworm and flea/tick preventatives under veterinary supervision.
• Cared for pets in medical boarding, including administering medications and injections as prescribed.
• Processed payments, sold 12-month wellness programs, and maintained accurate financial records ensuring compliance with protocols.
• Managed patient medical records by obtaining previous records, uploading documentation, and updating vaccine information and due dates in the system.
• Enhanced client retention through proactive follow-up communications, "recapture" calls for overdue vaccinations, and regular check-ins on pet care.
• Educated clients on pet care practices and available services to enhance patient outcomes and satisfaction.
• Trained new team members on operational procedures and customer interaction best practices.

• Roomed and assisted with examinations for 25-35 patients daily in a high-volume practice with three surgeons and two mid-level providers.
• Assisted in various medical procedures including minor procedures, wound care, and diagnostic testing for efficient patient care.
• Triaged incoming calls to determine patients' needs for immediate appointments or scheduled visits.
• Processed medication refills, holds, and drug interaction documentation with physician approval.
• Managed patient records using electronic health record (EHR) systems for improved accuracy and workflow.
• Educated patients on treatment plans and medication instructions, enhancing understanding and compliance.
• Trained and precepted newly hired medical assistants on office procedures, protocols, and essential tasks.
• Monitored medical supply inventory, ensuring availability while minimizing waste through effective management strategies.
• Scheduled patients for in-office procedures (Closure Procedures, Angiograms) and coordinated surgical cases at Manchester Memorial Hospital Operating Room, ensuring proper pre-operative clearances.
• Verified insurance compliance and requirements, including ADLs, prior to procedures to prevent delays and denials.
• Collaborated with call center to ensure appropriate ultrasound scheduling for new and existing patients.

• Performed clinical medical assistant duties, including obtaining patient medical histories, recording vital signs, updating EMR charts with symptoms and medications, and preparing patients for physician examinations.
• Assisted with medical procedures, including dressing changes, wound care, suture/staple removal, catheter removals, and stab phlebectomy procedures.
• Managed multi-line phone system, screening and directing calls, obtaining medical records via phone and fax, and processing incoming documentation in compliance with HIPAA regulations.
• Coordinated patient scheduling and check-out appointments, including follow-up testing such as ultrasounds and CTAs, while ensuring smooth patient flow and correcting scheduling errors.
• Maintained electronic medical records system through efficient filing, scanning, organizing documents, and delegating incoming faxes to appropriate patient charts.
• Educated patients on pre- and post-operative care procedures to enhance compliance and understanding.
• Monitored and ordered inventory for front desk, clinical supplies, and wound care materials to ensure availability.
• Prepared and maintained examination rooms by sanitizing, restocking supplies, and organizing medical equipment.
• Built strong patient relationships through compassionate care, effective communication, and promptly addressing needs during visits.