Summary
Overview
Work History
Education
Skills
Military Spouse
Break in Employment
Personal Information
Timeline
Shaina New

Shaina New

Garner,NC

Summary

Organized professional with strong relationship-building and problem-solving abilities. Proven track record of exceeding expectations in fast-paced environments. Skilled in cultivating partnerships and delivering exceptional customer service across diverse demographics. Quick learner with a passion for continuous improvement and adaptability to change.

Overview

19
19
years of professional experience

Work History

Operations Manager

Renegade off road
Benson, US
06.2021 - Current
  • Supervised daily workflows, maximizing employee productivity and maintaining quality standards.
  • Directed operations by implementing effective short-term and long-term business strategies.
  • Managed staffing through recruitment, onboarding, and training processes as needed.
  • Maintained accurate inventory records, tracking stock levels to minimize costs.
  • Analyzed operational expenses related to materials and supplies for cost control.
  • Collaborated with clients to identify service needs, offering tailored solutions.
  • Created written estimates for services, securing customer consent before proceeding.
  • Established safety protocols to promote a safe working environment for all employees.

Operations Manager

Lewis Construction
Raleigh, US
09.2020 - 06.2021
  • Managed daily operations to optimize workflow and resource allocation.
  • Oversaw vendor coordination to enhance supply chain efficiency and inventory management.
  • Led team performance evaluations and training initiatives to strengthen operational skills.
  • Delegated tasks based on skill sets to maximize productivity and quality standards.
  • Established strategic client relationships, driving sales strategies and customer service improvements.
  • Implemented business strategies that increased revenue and targeted new market opportunities.
  • Conducted regular site inspections to ensure safety compliance and project progression.
  • Reviewed vendor invoices for accuracy prior to payment authorization.

Owner/Operator

Adventure Awaits Photography
03.2018 - 09.2020
  • Oversaw comprehensive photography business operations, focusing on client satisfaction and operational efficiency.
  • Crafted unique photography concepts for a variety of events and client requirements.
  • Scheduled photo sessions effectively, optimizing workflow and resource management.
  • Utilized advanced editing software to enhance image quality and presentation.
  • Produced marketing content that elevated brand presence across multiple platforms.
  • Built lasting client relationships by delivering outstanding service and addressing concerns swiftly.
  • Maintained equipment in peak condition to ensure readiness for every assignment.
  • Negotiated contracts with clients, aligning services with market demands and profitability goals.

Assistant Manager

Circle K
Fort Walton Beach, US
09.2013 - 05.2016
  • Managed daily store operations, ensuring compliance with company policies and safety regulations.
  • Supervised staff scheduling to maintain optimal workforce levels and monitor attendance records.
  • Trained new employees on customer service standards and operational procedures to enhance performance.
  • Conducted regular inventory audits to ensure accuracy and monitored stock levels for replenishment.
  • Implemented promotional displays to boost product visibility and increase sales.
  • Resolved customer complaints effectively to enhance satisfaction and loyalty.
  • Coordinated with vendors for timely delivery of merchandise and supplies.
  • Created reports on sales trends, inventory levels, and financial data for management review.

POS Supervisor

Kohl's
Fort Walton Beach, US
08.2010 - 03.2013
  • Enforced company policies and procedures to ensure compliance across operations.
  • Supervised daily operations of point-of-sale systems and transactions, maintaining efficiency.
  • Trained staff on cash handling and customer service techniques to improve service quality.
  • Managed scheduling and workflow for optimal coverage during peak hours.
  • Oversaw inventory management, ensuring timely replenishment at checkout areas.
  • Resolved customer inquiries and complaints professionally to enhance shopping experiences.
  • Monitored sales associate performance, providing actionable feedback for improvement.
  • Conducted daily store opening and closing procedures, ensuring equipment functionality and cash accuracy.

Call Center Supervisor

New Bern Mazda
New Bern, US
07.2006 - 07.2009
  • Supervised call center operations, ensuring efficient service delivery and adherence to protocols.
  • Mentored staff on best customer interaction practices, improving overall service quality.
  • Analyzed performance metrics to identify and implement process improvements.
  • Scheduled and distributed workloads, optimizing team member efficiency.
  • Addressed escalated customer complaints, employing strategic communication skills.
  • Updated training materials with current product offerings and promotions.
  • Standardized interactions via developed scripts, enhancing consistency in service.
  • Reviewed call recordings for quality assurance and compliance.

Education

High school or equivalent -

Rockledge Senior High School, Rockledge, FL
06.2004

Skills

  • Cash handling expertise
  • Inventory control strategies
  • Sales experience in retail operations
  • Scheduling efficiency
  • Customer service excellence
  • Management skills in multi-site operations
  • Team leadership abilities
  • Training effectiveness in onboarding processes
  • Administrative support proficiency with MS Office applications
  • Adobe software knowledge for graphic design tasks
  • Strong communication skills, verbal and written
  • Sales performance evaluation experience
  • Store management experience in retail settings
  • Vehicle maintenance knowledge
  • POS system operation skills
  • Recruitment process understanding
  • Assistant manager responsibilities
  • Supervisory experience in team settings
  • Payroll processing knowledge
  • HIPAA regulations familiarity
  • Team management capabilities
  • Office administration skills
  • Process improvement initiatives
  • Customer relationship management expertise
  • Conflict mediation techniques
  • Effective problem-solving abilities
  • Decision-making proficiency under pressure

Military Spouse

True

Break in Employment

I am a Veteran wife and a mother. The reason for breaks in employment are due to active duty military career that took us different places.

Personal Information

Authorized To Work: US for any employer

Timeline

Operations Manager - Renegade off road
06.2021 - Current
Operations Manager - Lewis Construction
09.2020 - 06.2021
Owner/Operator - Adventure Awaits Photography
03.2018 - 09.2020
Assistant Manager - Circle K
09.2013 - 05.2016
POS Supervisor - Kohl's
08.2010 - 03.2013
Call Center Supervisor - New Bern Mazda
07.2006 - 07.2009
Rockledge Senior High School - High school or equivalent,

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