Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shaina Ortiz

Kissimmee,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

7
7
years of professional experience

Work History

Customer Service Specialist

Aldi Coorporate
Kissimmee, FL
06.2020 - Current
  • Answered incoming customer inquiries regarding product and service information.
  • Generated reports on customer feedback, trends, and other metrics for management review.
  • Responded to customer emails with accurate product and service information.
  • Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
  • Maintained a high level of professionalism while interacting with customers via phone or email.
  • Provided assistance to customers in navigating website, placing orders, and resolving complaints.
  • Processed returns, refunds, exchanges according to company policies and procedures.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Participated in the enhancement and revision of policy procedures.
  • Leads a team to create activities for the department to create and uphold team rapport.

Photographer & Trainer

Mom365 Newborn Photography
Orlando, FL
01.2017 - 03.2020
  • Created and sold comprehensive newborn photo packages to new moms.
  • Trained new employees on photography and sales techniques, resulting in promotion to Trainer within 4 months of employment
  • Managed and analyzed training reports on a regular basis
  • Monitored photographers, assessing their skills and identifying areas for improvement.
  • Monitored and maintained equipment while ensuring timely replacement as needed.
  • Created and managed daily work schedules for a team of photographers.
  • Assumed floor leadership role in Supervisor’s absence
  • Promoted to Area Photographer/Trainer for five surrounding hospitals

Education

High School Diploma -

Continental Academy
Coral Gables
01-2004

Skills

  • Complaint Resolution
  • Call Centers
  • Customer Service
  • Good communication skills
  • Telephone Etiquette
  • Data Entry
  • Inbound and Outbound Calling
  • Adaptive Team Player
  • Critical Thinking
  • Microsoft Excel
  • Typing Proficiency
  • Salesforce Efficient
  • Organization

Accomplishments

  • Receives recognition regularly for maintaining/exceeding the company's standards of processing cases accurately and efficiently.
  • Promoted to Customer Service Specialist within 3 months of employment.

Timeline

Customer Service Specialist

Aldi Coorporate
06.2020 - Current

Photographer & Trainer

Mom365 Newborn Photography
01.2017 - 03.2020

High School Diploma -

Continental Academy

Similar Profiles

CREATE PROFILE
Shaina Ortiz