SHAINA PACIS
Layton,UT
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Mentee
Hawaii Lodging & Tourism Association
Honolulu, Hawaii
11.2023 - 05.2024
- Engaged in a leadership training program with 20 exceptional students from diverse universities.
- Communicated and followed up with general manager discussing project and solutions on regular monthly meeting.
Event Planning Specialist
AC Bellevue Marriot
Seattle, Washington
07.2023 - 08.2023
- Led and organized two business events daily, collaborating with various departments to ensure seamless execution for business travelers.
- Coordinated with the Food and Beverage Management team to ensure adherence, approximately 8 Banquet Event Order per day.
- Enhanced guest experience by promoting 2 entertaining activities for children and families at hotel regularly.
- Offered conference tours to 5 potential guests and participated in brainstorming new events to enrich stay as part of sales and marketing management role.
Resident Adviser
Brigham Young University- Hawaii
Laie, Hawaii
08.2022 - 06.2023
- Held leadership training program alongside approximately 100 hired advisers.
- Implemented rules and regulations for 250 students residing in an apartment-style school.
- Operated with more than 200 residents check-in, check-out, and transfers according to residents' contracts and requests.
- Planned and executed event/activity programming for on-campus residents twice per week.
Food Production Employee
Polynesian Cultural Center
Laie, Hawaii
10.2021 - 08.2022
- Earned title of employee of the month three times in the kitchen, demonstrating the ability to swiftly grasp new concepts and collaborate within a team.
- Tackled responsibilities with unwavering enthusiasm, even while managing ingredient preparation for approximately 1,000 customers daily.
- Fostered trust and confidence with superiors by adhering to guidelines and instructions to uphold food safety and maintain the highest standards.
International Customer Representative
Alorica
Manila, Philippines
06.2019 - 02.2021
- Executed calls to approximately 100 clients per hour, demonstrating a high level of efficiency and multitasking ability.
- Managed more than 100 customer's troubleshooting concern; resolution to assess technical issue.
- Enhanced efficiency and performance by monitoring team member productivity and providing constructive feedback for improvement.
Volunteer Service
The Church of Jesus Christ of Latter-day Saints
Kobe, Japan
02.2017 - 12.2018
- Provided guidance and support to 10 team members throughout journey, ensuring the completion of tasks and fostering a cohesive and supportive environment.
- Demonstrated effective time management skills to learn the Japanese language while concurrently making a positive impact through volunteer service.
- Influenced individuals through volunteer efforts, showcasing adaptability in interacting with people from diverse cultural backgrounds.
- Entrusted with the role of head lead for a team of over 10 missionaries, where conducted training sessions and prioritized well-being.
Restaurant Cashier/ Lead
Pizzakaya
General Santos City, Philippines
02.2016 - 12.2016
- Engaged with around 200 customers per day to establish connections and deliver efficient service by assisting with orders, recommending menu items, and processing payments.
- Collaborated with team members to assure order accuracy and contributed to exceeding sales targets by 10% for three consecutive months.
- Supervised team members during peak hours, serving an average of 30 customers per hour, while also leading cash, check, and credit card transactions at the cash register.
- Handled daily inventorying, counting and documenting stock items, both manually and within the computer system.
Education
MBA - Business Administration
Weber State University
Ogden, UT08-2027
Bachelor of Science - Hospitality And Tourism Management
Brigham Young University
Laie, Hawaii06-2024
Skills
- Product knowledge
- Event planning
- Organizational planning
- Multilingual
- Administrative tasks
- Leadership skill
- Verbal and written communication
Websites
Timeline
Mentee
Hawaii Lodging & Tourism Association
11.2023 - 05.2024
Event Planning Specialist
AC Bellevue Marriot
07.2023 - 08.2023
Resident Adviser
Brigham Young University- Hawaii
08.2022 - 06.2023
Food Production Employee
Polynesian Cultural Center
10.2021 - 08.2022
International Customer Representative
Alorica
06.2019 - 02.2021
Volunteer Service
The Church of Jesus Christ of Latter-day Saints
02.2017 - 12.2018
Restaurant Cashier/ Lead
Pizzakaya
02.2016 - 12.2016
MBA - Business Administration
Weber State University
Bachelor of Science - Hospitality And Tourism Management
Brigham Young University
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