Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaina Reed

Canal Winchester,OH

Summary

Detail-oriented professional with 18+ years of experience and a proven knowledge of customer service, data entry, and confidential correspondence.

With strong problem-solving skills, I effectively mentored teams and implemented strategies while fostering a culture of reliability and attention to detail.

Overview

10
10
years of professional experience

Work History

Asset Protection Asssociate

Walmart
08.2021 - 05.2022
  • Reduced incidents of theft and property damage by implementing advanced surveillance systems.
  • Patrolled store departments to check for suspicious activities.
  • Checked CCTV for evidence of shoplifting.
  • Contacted local authorities and apprehended shoplifters.
  • Wrote reports for internal and external crime, burglary, or theft.
  • Implemented loss prevention strategies and programs to minimize shrinkage.
  • Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.
  • Monitored surveillance cameras and alarm systems to detect suspicious activity.
  • Mentored junior colleagues on best practices within the field, contributing to the growth of a highly skilled team focused on delivering exceptional service to clients.

Dispatcher

Ohio State Highway Patrol
08.2017 - 08.2021
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
  • Increased situational awareness among responding units through timely updates on evolving incident conditions.

Loan Officer

Directions Credit Union
08.2012 - 08.2017
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Maintained strict confidentiality of bank records and client information.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
  • Developed strong relationships with customers through high levels of customer service.
  • Examined customer loan applications for loan approvals and denials.

Education

Academic

Ontario High School
Ontario
06-2006

Skills

  • Detail-oriented
  • Partnership building
  • Customer service
  • Problem-solving
  • Attention to detail
  • Report writing
  • Fundraising expertise
  • Multitasking Abilities
  • Reliability
  • Excellent communication

Timeline

Asset Protection Asssociate

Walmart
08.2021 - 05.2022

Dispatcher

Ohio State Highway Patrol
08.2017 - 08.2021

Loan Officer

Directions Credit Union
08.2012 - 08.2017

Academic

Ontario High School

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