SHAINA TZUL SMITH
Roosevelt,NY
Summary
Highly motivated and organized professional with 8+ years of experience in luxury retail. Skilled in providing personalized service to diverse and elevated clientele. Committed to continuously improving performance and delivering exceptional customer service. Passionate about making a positive impact in the fashion industry.
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
9
9
years of professional experience
Work History
Personal Shopper
Fashionphile
Chelsea, NY
02.2024 - Current
- Assisted customers in selecting items that met their individual needs and preferences.
- Provided fashion advice to customers based on current trends and personal style.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Researched new products and brands to offer customers the most up-to-date selection.
- Processed payments for purchased items using cash registers or other payment systems.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
- Responded promptly to customer inquiries via phone calls or emails.
- Attended trade shows to stay informed about upcoming trends in the fashion industry.
- Collaborated with store management team to ensure appropriate inventory levels were maintained.
General Manager
Drunken Laboratory
Brooklyn, NY
01.2023 - 02.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Conducted laboratory experiments to demonstrate scientific concepts.
- Developed and implemented hands-on science lessons for students of all ages.
Style Advisor
BERGDORF GOODMAN
New York, NEW YORK
08.2022 - 01.2023
- Built long-term relationships with clients to promote brand reputation and secure continued business
- Engaged customers via social media platforms offering helpful tips and advice about style trends and products available in the store
- Built relationships with customers by providing personalized attention and assistance throughout the shopping experience
- Created unique customer experiences, providing excellent service and attention to needs
- Employed effective sales techniques such as suggestive selling to increase store revenue
- Developed exceptional customer service skills, including active listening, problem-solving, and communication with customers.
Stylist
SAKS FIFTH AVENUE
Atlanta, GEORGIA
11.2021 - 08.2022
- Maintained knowledge of current trends and styles to provide customers with the latest looks
- Assisted customers in selecting apparel, accessories and shoes to meet their needs and wants
- Utilized strong communication skills to promote products to customers both verbally and through written materials
- Placed special orders, submitted online orders, or contacted other stores to find desired items
- Performed daily opening and closing procedures such as counting register funds and reconciling discrepancies
- Cultivated relationships with new customers while maintaining loyalty of existing clientele base
- Participated in team meetings discussing promotional strategies for upcoming events
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory
- Collaborated with other departments on cross-promotional initiatives designed to increase revenue
- Developed an extensive knowledge of fashion trends and styles to provide informed recommendations to customers.
Client Advisor/ Stylist
NEIMAN MARCUS
New York
05.2018 - 09.2021
- Developed strong relationships with clients by responding quickly to inquiries and desired shopping needs
- Developed strong customer service skills by providing excellent client consultations
- Communicated well with clients in writing, by phone and in person
- Built long-term relationships with clients to promote brand reputation and secure continued business
- Kept client information and payment data confidential
- Conducted research on upcoming collections from various designers to stay abreast of industry standards
- Coordinated with vendors to source garments and accessories for clients
- Demonstrated excellent customer service skills by responding to inquiries promptly and efficiently
- Assisted customers in selecting apparel, accessories and shoes to meet their needs and wants
- Placed special orders, submitted online orders, or contacted other stores to find desired items
- Sold merchandise, completed contracts, and arranged for delivery
- Maintained knowledge of current sales and promotions, policies regarding payment, and exchanges, and security practices.
Wardrobe Assistant
NORDSTROM
New York
06.2015 - 04.2018
- Accurately recorded measurements for all cast members during fittings sessions
- Distributed costumes and related equipment and kept records of item status
- Reviewed scripts or other production information to determine story's locale or period, number of characters, and required costumes
- Managed fittings with actors and actresses, making adjustments as needed
- Determined types and conditions of available costuming
- Ensured safety standards were met when handling heavy garments and props
- Studied books, pictures, or examples of period clothing to determine styles worn during specific periods in history
- Developed relationships with costumers in order to source materials quickly.
Luxury Sylist/ Client Advisor
Atlanta, Georgia
- Has experience working in a luxury retail environment for 8+ years dealing with a diverse and elevated clientele.
Education
Associate In Arts (A.A.) In Fashion Business Management -
Fashion Institute Of Technology
New York, NY05.2021
Doctor Of Psychology (D.Psy.) In Psycology -
Clark Atlanta University
Atlanta, GA05.2019
Skills
- Customer Service
- Selling Techniques
- Market Research
- Excellent People Skills
- Sales Expertise
- Retail Objectives
- Customer Satisfaction
- Sales and Marketing
- Luxury Apparel
- Personal Shopping
- Boutique Maintenance
- Creating Unique Shopping Experiences
- Social Media Management
- Digital Media Advertising
- Increasing Engagement
- Online Presence Monitoring
- Digital Content Development
- Image Consulting
- Marketing
- Sales
- Exceptional Customer Service
- Time & Attendance
Awards
Million Dollar Clientle Book, Exceptional Customer Service, Time & Attendance
References
References available upon request
Timeline
Personal Shopper
Fashionphile
02.2024 - Current
General Manager
Drunken Laboratory
01.2023 - 02.2024
Style Advisor
BERGDORF GOODMAN
08.2022 - 01.2023
Stylist
SAKS FIFTH AVENUE
11.2021 - 08.2022
Client Advisor/ Stylist
NEIMAN MARCUS
05.2018 - 09.2021
Wardrobe Assistant
NORDSTROM
06.2015 - 04.2018
Luxury Sylist/ Client Advisor
Associate In Arts (A.A.) In Fashion Business Management -
Fashion Institute Of Technology
Doctor Of Psychology (D.Psy.) In Psycology -
Clark Atlanta University
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