Shaina Whitener

• work with RN case managers, acute care nurses, and physicians, insurance companies, and other staff to identify and address patient needs
• identify and address barriers to a discharge
• preform assessments and develop discharge plans for high risk patients
• participate in interdisciplinary care planning process
• provide education to patients and caregivers regarding community resources and post-acute level of care criteria, benefits, and coverage
• coordinate and facilitate meetings between care team and patients/families/caregivers
• maintain a level of 80-100+ patients each day and more via the weekend shifts

• Determine client eligibility for benefits within mandated time frames
• Provide motivation, counseling, and empowerment to assist clients in changing their behaviors and overcoming barriers
• Assist in local and state hearing processes
• Gather and interpret client data obtained through the interview process
• Provide counseling that is goal oriented and directed towards self-esteem and motivation
• Plan and organize caseloads to maintain timeliness and quality assurance per Federal and State guidelines
• Identify job opportunities and match participants' training and experience

The child care subsidy workers responsibilities include, but are not limited to:

• Key new child care applications into NC FAST
• Meeting with client's in office, one day a week, to discuss new applications and other changes that need to be made
• Process recertification's in NC fast
• Process county transfers
• Process paystubs and enter into GMI excel spreadsheet
• Resolve conflicting situations with clients and providers in our county
• Participate in bi-weekly team meetings to discuss policy changes
• Participate in quality assurance assessments regarding cases that I have worked on
• Contact families to discuss plan of care, wages, work hours, etc, Manage a caseload of clients across the county, etc.
• Advocated for clients, focusing on strengths and capabilities and referring to other agencies for further support.
• Assisted clients in identifying community resources and connecting with appropriate services.

The Student Advocates responsibilities include, but are not limited to:

• managing a caseload of students across multiple schools
• establishing the initial connection to new students, monitoring student outcomes
• conducting strategic outreach, providing assistance to students in need of support.
• Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
• Conducted pre-screening activities to determine eligibility for supportive services.
• Developed and implemented individualized academic plans for students.
• Advised students on educational, career and social opportunities.

The Student Resource Coordinators responsibilities include, but are not limited to:

• Maintains caseload of students/families referred for additional support
• Provides brief assessments to develop an action plan with students and families
• Facilitates family intervention meetings with families in crisis or with multi-dimensional needs
• Serves as point-of-contact for teachers and administration for families in crisis
• follows up with families by phone or in-person, coordinates with external agencies (Child Protective Services, The Department of Juvenile Justice, community service agencies, etc.) as needed
• Facilitates character education programming and other training for the faculty and greater school community as needed
• Maintains an active role and awareness of local community resources within school boundaries, through research, attending local meetings and/or networking events.

The School Social Workers Responsibilities include, but are not limited to:

• Conduct behavior and classroom management sessions
• Provide individual and group counseling with students and families
• Provide referrals to outside resources such a Medicaid, insurance, WIC, social services, mental health facilities, etc.
• Conduct daily attendance reports
• Supported students, teachers and families during crisis situations.
• Identify students needs
• Develop short and long term plans for student success
• Helped clients develop new coping mechanisms and techniques to drive behavior modification.
• Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
• Coordinated with social, public and welfare agencies to obtain and provide client information.
• Visited homes and agencies to provide support and case management services to clients.
• Developed and implemented training programs for staff.

The Care Coordinators responsibilities include, but are not limited to:

• Address child and family needs
• Key referrals into the medical database
• Provide home visits to further determine the needs of my clients
• Supervise interns/volunteers
• Provide referrals to community resources
• Work closely with the child’s healthcare provider to determine goals and needs
• Assist families dealing with challenging levels of stress
• Conduct home visits, phone calls, and in-office meetings
• Used company software and databases to maintain records of services performed and patient conditions.
• Built strong relationships with clients to deliver emotional support