Summary

Overview

Work History

Education

Skills

Timeline

Shaina Russell

El Paso,Illinois

Summary

Detail-oriented professional with strong background in purchasing, vendor management and inventory control. Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity. I'm well-spoken and friendly with excellent practical problem-solving skills. Accustomed to working in team-oriented, fast-paced environments.

Overview

years of professional experience

Work History

Inventory Specialist/Assistant Buyer

American Buildings

05.2023 - 12.2024

Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
Completed physical inventory counts each month.
Conducted regular audits of vendor contracts to ensure compliance with company policies and regulations.
Enhanced procurement efficiency by streamlining the purchasing process and implementing cost-saving measures.
Worked collaboratively with logistics teams to optimize shipping methods and reduce freight costs associated with procured goods.
Forecasted purchasing trends and improved merchandising strategies.
Provided regular updates on inventory levels, enabling accurate forecasting for future orders.

Clerical Assistant

Parsons Company

03.2021 - 01.2023

Provided clerical support to company employees by copying, faxing and filing documents.
Interacted with customers by phone, email or in-person to provide information.
Responded to inquiries from callers seeking information.
Maintained organized files and stocked supplies to support team needs and maximize performance.
Entered data into company systems to align with work completed on shop floor.

Call Center Representative

State Farm

02.2019 - 03.2021

Answered phone with friendly greeting to create positive inbound calling experience for customers.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
Researched issues through identification of similar past problems and recommended most appropriate solution.
Overcame objections using friendly, persuasive strategies.

Full Time Deli Manager

IGA

11.2015 - 12.2018

Developed special promotions to increase revenues.
Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
Inventoried food products and associated materials on a monthly basis.
Maintained stockroom and warehouse.
Maximized customer service by training staff, overseeing operations and resolving issues in a timely manner.
Responsible for ordering all items sold in the deli and bakery.
Set schedules for 10 associates by planning and designating shifts and hours.

Deli Associate

IGA

04.2013 - 11.2015

Prepared orders according to customer preferences.
Took special orders for event catering and party trays.
Maintained calm and professional demeanor in all situations.
Listened to customer needs and suggested additional menu items as appropriate.
Opened new inventory and rotated stock by dates to maintain freshness.
Provided exceptional customer service to all guests, even in peak business periods.