Shaina Zepeda
Las Vegas,NV
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking a position as a legal professional where I can apply my knowledge & abilities while continuing to obtain & expand new skills.
Overview
6
6
years of professional experience
Work History
Litigation Case Manager
Kang & Associates Dba Ace Law Group
09.2022 - 10.2023
- Calendaring due dates.
- Assisting with preparation for depositions & court hearings.
- Assisting Attorneys with preparation of trial binders & documents.
- Prioritized & handled multiple assignments & maintained firm commitment to deadlines.
Pre Litigation Case Manager
Kang & Associates Dba Ace Law Group
01.2022 - 09.2022
- Handling high case load of assignments.
- Contacting medical facilities to schedule clients in for medical treatment
- Maintaining constant communication with clients on treatment & pain levels
- Assisting with property damage & follow up phone calls with adjusters
Traffic Intake Specialist
Kang & Associates Dba Ace Law Group
03.2021 - 01.2022
- Administered and tracked client service payments.
- Scheduled & set Attorney Sessions
- Filed Motions to Quash Warrants & emailed in adjudications forms to the courts.
- Contact clients to inform them of results of the court hearings.
Legal Receptionist
Kang & Associates Dba Ace Law Group
12.2020 - 01.2022
- Greeting clients & providing refreshments for visitors.
- Scheduling consultations while managing incoming inquires
- Answering & routing large volume of phone calls
- Sorting & scanning in mail
- Organizing client files
Dispatcher
Nationwide Legal Services
01.2019 - 04.2020
- Monitored dispatch board
- Assigning court runners to complete daily task.
- Answering multiple phone lines to ensure all work was being dispatch through company’s system.
- Ensuring all documents were filed correctly & in a timely manner.
- Scanning PDF documents onto company’s system while ensuring to stay in contact with clients by phone, email & in person.
Billing Specialist
Nationwide Legal Services
08.2018 - 12.2018
- Entered invoices requiring payment and disbursed amounts.
- Processed and verified invoices to secure accuracy of billing information.
- Researched and resolved billing discrepancies to enable accurate billing.
- Responded to customer concerns and questions on daily basis.
- Provided excellent customer service, developing and maintaining client relationships.
Court Runner
Nationwide Legal Services
03.2018 - 08.2018
- Obtained daily pick-ups of legal documents while ensuring timely delivery.
- Filed documents over the counter with local courts
Education
Green Valley High School
Henderson, NV 8910405.2016
Skills
- Bilingual (English & Spanish)
- Communication
- Customer Service
- Multitasking
- Time Management
- Adaptability
- Microsoft word
- Works well under stress
Timeline
Litigation Case Manager
Kang & Associates Dba Ace Law Group
09.2022 - 10.2023
Pre Litigation Case Manager
Kang & Associates Dba Ace Law Group
01.2022 - 09.2022
Traffic Intake Specialist
Kang & Associates Dba Ace Law Group
03.2021 - 01.2022
Legal Receptionist
Kang & Associates Dba Ace Law Group
12.2020 - 01.2022
Dispatcher
Nationwide Legal Services
01.2019 - 04.2020
Billing Specialist
Nationwide Legal Services
08.2018 - 12.2018
Court Runner
Nationwide Legal Services
03.2018 - 08.2018
Green Valley High School
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