Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaina Hook

New Richmond

Summary

Dedicated professional with expertise in customer service, multitasking, and time management. Proven ability to enhance customer experiences and foster strong relationships with clients and colleagues. Committed to team success and achieving measurable results.

Overview

14
14
years of professional experience

Work History

Account Manager

Townepark
Cincinnati
01.2011 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained a high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication, and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients, while maintaining positive relationships with all parties involved.

Education

High School Diploma -

Manual High School
Indianapolis

Skills

  • Communication skills
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Account management
  • Client relationship management
  • Multitasking Abilities
  • Flexible and adaptable
  • Communication
  • Friendly, positive attitude
  • Attention to detail
  • Decision making
  • Leadership
  • Organizational skills
  • Dependable and responsible
  • Excellent communication
  • Decision-making
  • Problem-solving
  • Critical thinking
  • Time management
  • Team collaboration
  • Adaptability

Timeline

Account Manager

Townepark
01.2011 - Current

High School Diploma -

Manual High School

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