Shaina Hunt
Greensboro,NC
Summary
A dedicated professional with a strong foundation in customer service, business management, and marketing. Equipped with comprehensive experience in delivering exceptional customer experiences while adeptly managing business operations and implementing strategic marketing initiatives. Proven ability to blend customer-centric approaches with a solid understanding of business dynamics to drive growth and optimize performance.
Overview
6
6
years of professional experience
Work History
Nurse Assistant
Atrium Health
05.2023 - Current
- Assist with feeding and monitor intake to help patients achieve nutritional objectives.
- Check patient vitals such as temperature, blood pressure, and blood sugar levels.
- Help patients effectively manage routine bathing, grooming, and other hygiene needs.
- Answer call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Analyze and evaluate success of care plans, interventions and treatments.
Assistant Manager
Firehouse
03.2021 - 05.2022
- Implemented effective training programs for barbacks, servers, and other bartenders to improve their
performance skills needed for the job functions and optimize operational efficiency as the company
expands across different locations. - Bridge the gap between the company and liquor representatives by adhering to their obligations
relating to products and maintaining the relationship in a manner that both parties deem beneficial. - Conduct weekly and annual inventory reports, supervise the entirety of the bar, ensure customer
retention while upholding company standards, and manage public relations concerning spirit-related
entities.
Customer Service Representative
United Healthcare Group
05.2020 - 05.2021
- Collaborated with cross-functional teams to develop and implement customer service improvement
initiatives, resulting in a 20% increase in customer satisfaction ratings. - Developed and implemented customer retention strategies to increase customer loyalty and reduce
churn.
Sports Marketing Intern
North Carolina A&T University
05.2018 - 05.2018
- Support the creation of content for social media platforms, including posts, stories, and engagement strategies.
- Conduct market research and analysis to identify trends and opportunities in the sports industry.
- Aid in coordinating promotional events, game-day activations, and fan engagement initiatives
- Support the tracking and analysis of campaign performance metrics and prepare reports for insights and improvement.
Education
Bachelor of Science - Marketing
North Carolina A & T State University
Greensboro, NC05.2021
Skills
- Team Leadership
- Sales Management
- Customer Service
- Business Analysis
- Business Strategy
- Proficiency in social media platforms
Timeline
Nurse Assistant
Atrium Health
05.2023 - Current
Assistant Manager
Firehouse
03.2021 - 05.2022
Customer Service Representative
United Healthcare Group
05.2020 - 05.2021
Sports Marketing Intern
North Carolina A&T University
05.2018 - 05.2018
Bachelor of Science - Marketing
North Carolina A & T State University
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