Shainamarie Vogel
Blairsville,GA
Summary
Accomplished Registered Nurse with a proven track record at Lee Health System, adept in patient communication and clinical assessment. Excelled in reducing emergency room visits and enhancing patient satisfaction through effective symptom assessment and compassionate care. Demonstrated excellence in teamwork and problem-solving, significantly improving healthcare delivery and patient outcomes.
Overview
8
8
years of professional experience
Work History
Telephone Triage Registered Nurse
Lee Physicians Group
08.2022 - 05.2023
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Managed high-stress situations calmly, providing reassurance to distressed callers while gathering necessary information for accurate decisionmaking.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Increased efficiency in triage call handling through effective communication and active listening skills.
- Streamlined workflow processes by utilizing electronic medical record systems proficiently during telephone assessments.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Promoted a seamless healthcare experience for patients by coordinating appointments, referrals, and follow-ups as needed.
- Participated in continuing education opportunities to stay current with industry best practices and enhance professional growth as a Telephone Triage Registered Nurse.
- Ensured compliance with established clinical guidelines during telephonic assessments, promoting best practice standards throughout the organization.
- Fostered a positive work environment within the telephone triage nursing team, promoting open communication and collaboration among colleagues.
- Reduced emergency room visits by effectively assessing and prioritizing patient needs over the phone.
- Provided exceptional customer service to callers, establishing trust and rapport while addressing their health concerns.
- Ensured patient safety by adhering to strict confidentiality protocols while handling sensitive medical information.
- Demonstrated excellent critical thinking skills when evaluating patient symptoms and determining the need for immediate intervention or further assessment.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
Labor and Delivery Registered Nurse
Lee Health System
01.2021 - 08.2022
- Exhibited strong critical thinking skills in responding to emergencies such as postpartum hemorrhage or neonatal resuscitation, collaborating with the healthcare team to provide prompt interventions and stabilize patients'' conditions.
- Assisted physicians in performing various procedures such as epidurals, cesarean sections, vacuum-assisted deliveries, and forceps deliveries for optimal patient outcomes.
- Supported physicians in both planned and emergency Cesarean section procedures.
- Assisted physician during delivery, examination and surgical procedures by anticipating needs, encouraging patient, and attending to baby after birth.
- Managed high-risk pregnancies effectively by collaborating with specialized healthcare teams to develop tailored care plans for each patient''s unique needs.
- Responded to emergency situations such as pre-eclampsia, early labor, and fetal distress.
- Maintained current knowledge of obstetrical nursing best practices through continuous professional development and participation in relevant workshops or conferences.
- Educated patients on postpartum care including self-care measures, infant care basics, warning signs of complications, and follow-up appointments.
- Improved patient satisfaction by providing compassionate care and thorough education on labor and delivery procedures.
- Coached new mothers with breastfeeding techniques, postpartum self-care and infant care to promote easier transition into motherhood.
- Recognized early signs of distress in both mother and baby during labor; intervened appropriately to ensure optimal outcomes.
- Assisted obstetricians and midwives with deliveries and cared for newborns directly after birth.
- Aided with induction of labor for women suffering from complications such as preeclampsia.
- Promoted breastfeeding success by educating new mothers on proper latch techniques, milk supply maintenance, and feeding schedules.
- Coordinated care of low and high-risk laboring women of childbearing age and immediate stabilization of newborn following delivery.
- Enhanced team efficiency by effectively collaborating with interdisciplinary healthcare professionals during labor and delivery processes.
- Served as a preceptor for new nursing staff, providing mentorship and sharing expertise on labor and delivery procedures.
- Ensured patient safety by adhering to strict infection control standards and maintaining a clean, organized work environment.
- Reduced maternal and neonatal complications through diligent monitoring of vital signs, fetal heart rate, and contractions.
- Administered medications as ordered by physicians while closely monitoring for side effects or adverse reactions.
- Worked closely with doctors and midwives in coaching pregnant women through childbirth and post-natal recovery.
- Performed accurate assessments of mother and baby''s conditions upon admission to the Labor and Delivery unit, promptly identifying any potential risks or complications.
- Supported expectant mothers in making informed decisions regarding their birth plan, offering guidance on pain management options and birthing techniques.
- Provided emotional support to patients and families during the birth process, helping them to navigate complex medical situations with empathy and understanding.
- Facilitated seamless patient transitions between pre-labor, active labor, and postpartum stages by maintaining clear communication with all involved healthcare providers.
- Assessed infant health directly after birth using APGAR and monitored health for specified amount of time for any changes in status.
- Managed epidural analgesia infusions and monitored vital signs during labor and delivery.
- Monitored patient reactions after administering medications and IV therapies.
Mother-Baby Registered Nurse
Lee Health System
06.2019 - 01.2021
- Coordinated discharge planning for mother-baby pairs, ensuring appropriate follow-up care and support upon leaving the hospital.
- Supported patients during labor by assisting with pain management strategies and advocating for their birth plan preferences.
- Educated new parents on proper infant care techniques, including breastfeeding, bathing, and swaddling.
- Provided emotional support to families experiencing high-risk pregnancies or neonatal issues, fostering a sense of trust and understanding.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of obstetrics nursing.
- Implemented evidence-based practices in maternal-child nursing to promote optimal health outcomes for both mother and baby.
- Collaborated with multidisciplinary teams for seamless prenatal, antepartum, and postpartum care.
- Improved patient satisfaction by providing compassionate and individualized care to mothers and newborns.
- Promoted early bonding experiences between mothers and infants by encouraging skin-to-skin contact immediately after delivery.
- Conducted comprehensive assessments to identify potential complications in both the mother and baby during the birthing process.
- Administered medications as prescribed while diligently observing for adverse reactions or side effects.
Certified Nursing Assistant
Lee Health System
09.2016 - 06.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
Pharmacy Technician
CVS Pharmacy
01.2015 - 08.2016
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Education
Associates Degree in Nursing - Nursing
Rasmussen University
Fort Myers, FL05.2019
Associate of Arts - Pre-Medicine
Florida SouthWestern State College
Fort Myers, FL05.2017
Skills
- Patient Communication
- Clinical assessment
- Symptom Assessment
- Patient Instruction
- Appointment Scheduling
- Ethical Practice
- Patient Advocacy
- Healthcare regulations
- Resource Utilization
- Physician Collaboration
- Patient Interviews
- Needs Assessment
- Outbound Patient Calls
- Incident Follow Up
- Lab Results Reporting
- Evidence-based Protocols
- Health Incident Triage
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Time Management
- Compassionate and Caring
Timeline
Telephone Triage Registered Nurse
Lee Physicians Group
08.2022 - 05.2023
Labor and Delivery Registered Nurse
Lee Health System
01.2021 - 08.2022
Mother-Baby Registered Nurse
Lee Health System
06.2019 - 01.2021
Certified Nursing Assistant
Lee Health System
09.2016 - 06.2019
Pharmacy Technician
CVS Pharmacy
01.2015 - 08.2016
Associates Degree in Nursing - Nursing
Rasmussen University
Associate of Arts - Pre-Medicine
Florida SouthWestern State College
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