Shainee Harper
Chester,VA
Summary
I am a Certified Sterile Processing professional with experience in decontamination, sterilization, and equipment maintenance. Strong focus on team collaboration and achieving results, adaptable to changing needs and workflows. I'm skilled in maintaining compliance with healthcare standards, ensuring patient safety, and managing inventory efficiently. Known for reliability, precision, and effective communication in high-pressure environments.
Overview
1
1
Language
1
1
Certification
9
9
years of professional experience
Work History
Certified Sterile Processing Technician
BON SECOURS ST. FRANCIS HOSPITALS
Midlothian, VA
06.2025 - Current
- Executed cleaning, disinfecting, sterilizing, and organizing of surgical instruments and supplies to uphold safety standards
- Properly operates cleaning and sterilization equipment, such as cart washers, sonic cleaners, washers, sterilizers, and heat-sealing units.
- Prepared and organized instrument trays according to daily schedule and procedural requirements to ensure readiness for surgeries
- Verifies skill in assembly of trays and peel packs, to include internal chemical indicators, lot control numbers, wrapping, labeling and methods of sterilization.
- Safely handling and disposing of biohazardous materials while keeping the work area clean and organized
- Documents all activities as required within the outlined processes and reports variances that may affect the outcome of sterile products or patient care and safety
- Sterilized surgical instruments using steam, ethylene oxide, and chemical processes to ensure patient safety.
Call center/ Front desk representative
Capital Area Health Network
Richmond, VA
01.2024 - 06.2025
- Answer phones and respond to online appointment requests
- Accurately schedule patient appointments for all physicians and locations using knowledge of the physician’s specialty, schedule and accepted insurances
- Accurately schedule all appointments with Transportation Requests in coordination with Transportation Department
- Gathered identification data to ensure accurate patient records, insurance and income information, etc.
- Educate the patients about the importance of making and keeping an appointment
- Educated patients on importance of making and keeping appointments to enhance care continuity
- Obtain identification data, insurance and income information, etc.
- Update patient information in Electronic Health Record (eClinical Works)
Dispatcher
Verida
Richmond, VA
01.2021 - 12.2024
- Answers phones for Medicaid eligible requests for non-emergency discharges, ride requests, and dispatch estimated time of arrivals.
- Entered orders into the computer system accurately.
- Provides information for provider, along with projected service times.
- Transferred calls to regional team members to ensure timely handling of inquiries.
- Follows-up on customer inquires not immediately resolved.
- Completes call logs and reports.
- Completed call logs and reports to maintain accurate records for service tracking.
- Ensures short and long range planning is performed to identify trips that require eligibility verification.
- Provided support to company departments regarding trip assignment, facilitating coordination and communication.
Customer Service Representative/Call Center
Maximus Federal
Chester, VA
07.2020 - 01.2021
- Responding to numerous phone inquiries
- Using standard technology: telephones, e-mail and web browsers
- Assisting callers in finishing online applications
- Completing daily electronic call logs
- Filling out time sheets
- Adhering to privacy rules
- Connecting callers with leadership as needed
- Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service
- Reporting problems through an easy online system
- Responding to telephone inquiries within set time parameters
Customer Service Associate
walgreens
Midlothian, VA
01.2018 - 07.2020
- Provides customers with courteous, friendly, fast, and efficient service.
- Recommends items for sale to customers
- Registers customer purchases on assigned cash register, processes voids, returns, rain checks, refunds, and exchanges as needed.
- Keeps counters and shelves clean and well merchandised, checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
- Completes special assignments and other tasks as assigned.
Part-time Customer Service Representative
Concentrix
Richmond, VA
07.2017 - 12.2018
- Use computerized system to gather information and respond to questions.
- Document issues and resolutions in a common database.
- Handle customer service inquiries from members, providers, physicians and internal and external clients related to pharmacy benefits. Work to research and resolve problems in a timely manner.
- Perform excellent customer service skills.
- Verbal and written communication skills.
- Ability to remain calm and professional in confrontational situations.
- Handle confidential and sensitive information in a professional manner.
- Ability to quickly retain knowledge regarding new programs, policies and promotions.
- Attention to detail when recording and categorizing guest concerns.
Education
High school diploma -
Thomas Dale High School
Chester, VA, US06.2013
Skills
- Assembly
- Replacing sterilization equipment filters
- Compliance documentation
- English
- Quality control checks for sterile processing equipment
- Central service department sterile processing experience
- Patient safety
- ANSI standards
- Medical equipment sterilization
- USP standards
- Sterile inventory control record management
- HIPAA
- Rigid container sterilization packaging
- Communication skills
- Leadership
- Time management
- Customer Service
- Infection prevention management
- Computer Literacy
- Sterilization records review
- Microsoft Excel
- Chemical indicators (CIs)
- Front desk
- Load monitoring quality control
- Isolation precautions
- Biological indicators (BIs)
- Ethylene oxide sterilization
- Proper waste disposal
- Dry heat sterilization
- Surgical instrument assembly for case carts
- Case cart content documentation
- Sales
- Surgical instrument sterilization and handling
- Microbiological testing for sterile processing
- Physical monitoring in sterile processing
- Autoclaving
- Electrosurgical accessory sterilization and handling
- Hospital sterile processing experience
- Routine preventive maintenance for sterile processing equipment
- Calibration of sterile processing instruments
- Typing
- Merchandising
- Endoscope sterilization and handling
- Decontamination
- Environmental disinfection
- Microsoft Word
- Orthopedic tool sterilization and handling
- Patient-specific sterilization record management
- Sterilization cycle log management
- Ultrasonic cleaning infection control method
- Data entry
- Sterile processing
- Healthcare infection prevention and control expertise
- Proper storage of sterile items
- Cross-contamination prevention
- Organizational skills
- Personal Protective Equipment (PPE)
- Case cart instrument condition check
- Automated washer-disinfector use
- Soaking cleaning and decontamination technique
- Chemical sterilization
- Instrument tray assembly for case carts
- Single-use wrapping method
- Maintenance records management
- FDA regulations
- Sterile processing cleaning record management
- Instrument calibration record management
- Fabric wrapping for sterilization
- Case cart supply arrangement
- Surgical glove sterilization and handling
- Implantable device sterilization and handling
- Decontaminating sterile processing equipment
- State health department regulation
- AAMI standards
- Ambulatory surgery center sterile processing experience
- Non-durable medical equipment sterilization and handling
- Long-term care facility sterile processing experience
- TJC
- Manual cleaning and decontamination technique
- Sterile processing technician experience - Sterile processing technician experience (1-2 years)
- Surgical drape sterilization and handling
- Aseptic technique
- Quality control report writing
- Sterile processing packaging log management
- Needle holder sterilization and handling
- Microsoft Outlook
- Respiratory equipment sterilization and handling
- ISO standards
- Environmental monitoring in sterile processing
- Process challenge devices (PCDs)
- Diagnostic instrument sterilization and handling
- OSHA
- Medical equipment operation
- Centers for Disease Control and Prevention (CDC) guidelines
- Case cart instrument inventory verification
- Team Member
- Cash Handling
- Computer Skills
- Sterilization pouches
Certification
CRCST, Certified in Sterile Processing and Distribution (CSPD), Certified Sterile Processing Technician (CSPT), CSPDT
Section name
- Willing to relocate: Anywhere
- Authorized to work in the US for any employer
Personal Information
- Availability: Willing to relocate: Anywhere
- Work Permit: Authorized to work in the US for any employer
Languages
English
Timeline
Certified Sterile Processing Technician
BON SECOURS ST. FRANCIS HOSPITALS
06.2025 - Current
Call center/ Front desk representative
Capital Area Health Network
01.2024 - 06.2025
Dispatcher
Verida
01.2021 - 12.2024
Customer Service Representative/Call Center
Maximus Federal
07.2020 - 01.2021
Customer Service Associate
walgreens
01.2018 - 07.2020
Part-time Customer Service Representative
Concentrix
07.2017 - 12.2018
High school diploma -
Thomas Dale High School