Shai'Nia Green
Summary
Dynamic customer service professional with a proven track record at Delta Air Lines, adept at problem solving and time management. Skilled in Microsoft Excel, I effectively resolved customer issues, enhancing satisfaction and streamlining operations. My adaptability and active listening foster strong relationships, ensuring seamless service delivery in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Customer Service Agent
Delta Air Lines, Inc
Raleigh , NC
11.2022 - Current
- Verified ticket reservations and resolved related issues efficiently.
- Rebooked reservations to accommodate passenger needs.
- Checked travel documents for compliance with regulations.
- Weighed luggage to ensure adherence to weight limits.
- Explained boarding procedures to passengers for smooth transitions.
- Followed established safety measures during all operations.
Business Liaison - Remote
Green Resources
Raleigh, NC
11.2023 - 02.2025
- Contacted businesses to secure participation in survey.
- Attended weekly team meetings to discuss project updates and strategies.
- Managed workload effectively to meet deadlines.
- Facilitated movement of cases from one stage to the next.
- Followed up with participating companies to ensure feedback collection.
Account Resolution Specialist
Wells Fargo - Remote
Raleigh, NC
06.2016 - 11.2022
- Maintained accurate records of customer interactions, transactions, comments, and complaints.
- Resolved payment issues promptly to enhance customer satisfaction.
- Transferred escalated calls to Supervisor for advanced issue resolution.
- Navigated multiple computer screens efficiently to access necessary information.
Customer Service Representative
Xerox , Humana
Cary, NC
01.2014 - 06.2016
- Resolved customer complaints promptly, improving overall service quality.
- Facilitated connections with in-network and out-of-network providers to enhance accessibility.
- Maintained detailed records of customer interactions for future reference.
- Handled inbound calls exclusively, ensuring effective communication.
Education
High School Diploma -
Loris High School
Loris, SC06-2013
Business
Academy For Technology And Academics
Conway, SC - Vocational 06-2013
Education
Wake Technical Community College
Raleigh, NCSkills
- Time management
- Active listening
- Problem solving
- Microsoft Excel proficiency
- Adaptability
Timeline
Business Liaison - Remote
Green Resources
11.2023 - 02.2025
Customer Service Agent
Delta Air Lines, Inc
11.2022 - Current
Account Resolution Specialist
Wells Fargo - Remote
06.2016 - 11.2022
Customer Service Representative
Xerox , Humana
01.2014 - 06.2016
High School Diploma -
Loris High School
Business
Academy For Technology And Academics
Education
Wake Technical Community College
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