Shainka Jackson
Los Angeles,CA
Summary
Proven leader with extensive experience at Lowes Home Improvement, adept in inventory management and fostering customer loyalty through exceptional service. Excelled in team supervision, enhancing productivity and efficiency by implementing strategic problem-solving and interactive communication. Achieved significant improvements in customer satisfaction and operational performance, demonstrating a strong blend of leadership skills and POS system expertise.
Overview
9
9
years of professional experience
Work History
Department Supervisor
Lowes Home Improvment
01.2015 - 03.2024
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 40 employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Built and designed large displays weekly to promote specific products.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Wrote out weekly schedules to maintain coverage levels for expected demands.
Delivery Coordinator
Lowes Home Improvment
01.2015 - 03.2024
- Inspected merchandise for damage and accuracy against order documents.
- Maintained detailed records of all shipments, utilizing advanced database software systems for accurate reporting purposes.
- Regularly communicated with customers regarding shipment updates and anticipated arrival times, fostering positive relationships built on trust and transparency.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Scheduled deliveries, monitored progress and communicated updates to customers.
- Managed, transmitted and filed delivery paperwork.
- Prepared delivery loads for shipment by overseeing teams, checking containers, and coordinating pickups.
- Coordinated with sales teams to prioritize and manage high-priority orders, resulting in increased customer satisfaction.
- Implemented customer feedback processes to identify areas for improvement in the delivery process, ultimately increasing overall satisfaction ratings.
Head Cashier
Lowes Home Improvment
01.2015 - 03.2024
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Led cashiers and associates in providing thoughtful customer service.
Cashier
Lowes Home Improvment
01.2015 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma - General
Woodrow Wilson High School
Long Beach, CA06.2000
Skills
- Customer Service
- Workplace Safety
- Problem Resolution
- Problem-Solving
- Time Management
- Leadership skills
- Inventory Management
- Interactive communication skills
- POS systems operations
- Team Supervision
- Product restocking
Timeline
Department Supervisor
Lowes Home Improvment
01.2015 - 03.2024
Delivery Coordinator
Lowes Home Improvment
01.2015 - 03.2024
Head Cashier
Lowes Home Improvment
01.2015 - 03.2024
Cashier
Lowes Home Improvment
01.2015 - 03.2024
High School Diploma - General
Woodrow Wilson High School
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