Shainna Hubbard
Chelsea,MI
Summary
Proven track record in enhancing client satisfaction and loyalty, through exceptional customer service and consistent attention to detail. Skilled in fostering professional relationships, I excel in customer-driven environments, demonstrating outstanding client retention and time management.
Overview
10
10
years of professional experience
Work History
Barber
Lady Jane's Haircuts for Men
11.2017 - Current
- Provided exceptional customer service by addressing any concerns or issues promptly, ensuring clients left the salon feeling satisfied with their experience.
- Increased client base by 25% through self-initiated marketing strategies.
- Handled administrative tasks such as appointment scheduling, inventory management, and cash handling to ensure smooth salon operations.
- Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Resolved guest complaints about service or style.
- Consistently received positive performance reviews from guests.
Stylist
Great Clips Hair Salon
03.2017 - 11.2017
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Recorded notes for future reference about customer preferences and services delivered.
- Organized sales area and work station to showcase products and boost sales.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
Bartender/Server/Cook
Chauncey's
09.2016 - 12.2016
- Performed multiple roles simultaneously for fast and efficient service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Pharmacy Technician
Hometown Pharmacy
03.2014 - 09.2015
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
Education
Cosmetology License -
Douglas J Aveda Institute
Ann Arbor, MI 05.2001 -
High School Diploma -
Chelsea High School
05.2001 -
Skills
Outstanding client retention
Quick Learner
Great attention to detail
Professionalism
Timeline
Barber
Lady Jane's Haircuts for Men
11.2017 - Current
Stylist
Great Clips Hair Salon
03.2017 - 11.2017
Bartender/Server/Cook
Chauncey's
09.2016 - 12.2016
Pharmacy Technician
Hometown Pharmacy
03.2014 - 09.2015
Cosmetology License -
Douglas J Aveda Institute
05.2001 -
High School Diploma -
Chelsea High School
05.2001 -
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