Shaira Castro
Orlando,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Warranty Administrator
AutoNation Toyota Weston
08.2022 - 08.2023
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Processed claim paperwork and followed up on missing information to complete processing.
- Monitored factory recalls and announcements to stay on top of changes.
- Maintained detailed service and customer records.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Communicated effectively with staff members of operations, finance and clinical departments.
Service Cashier
AutoNation Toyota Weston
06.2022 - 08.2022
- Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
- Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check or authorized charge account.
- Recorded amounts received and prepared cash reports of daily transactions to verify against cash-on-hand.
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
BDC Representative
AutoNation Toyota Winter Park
01.2021 - 06.2022
- Achieved high level of customer service by assisting customers and assessing needs.
- Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
Supervisor
Family Dollar
08.2019 - 12.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Manager
Amway Center
05.2016 - 07.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma -
Aloma Charter
Orlando, FL06.2017
Skills
- Complaint Handling
- Customer Care
- Continuous Improvement Process
- Financial Transactions
- Employee Training
Timeline
Warranty Administrator
AutoNation Toyota Weston
08.2022 - 08.2023
Service Cashier
AutoNation Toyota Weston
06.2022 - 08.2022
BDC Representative
AutoNation Toyota Winter Park
01.2021 - 06.2022
Supervisor
Family Dollar
08.2019 - 12.2020
Manager
Amway Center
05.2016 - 07.2019
High School Diploma -
Aloma Charter
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