Shaira Scott
Buffalo,NY
Summary
Dynamic and detail-oriented professional with extensive experience in food service at Delaware North. Proven ability to enhance customer satisfaction through exceptional service and efficient meal preparation. Skilled in time management and food safety, fostering teamwork to maintain high standards of cleanliness and organization in fast-paced environments.
Experienced with preparing and serving meals in healthcare settings. Utilizes knowledge of dietary guidelines to ensure nutritional needs are met. Track record of maintaining cleanliness and working collaboratively with staff.
Overview
4
4
years of professional experience
1
1
Certification
Education
High School Diploma -
Emerson School of Hospitality
Buffalo, NY05-2024
Work History
Cashier/Front of House Employee
Emerson School of Hospitality
06.2021 - 08.2023
- Greeted customers entering store
- Cook and prep front of the house food
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped guests at tables when in need of assistance.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
Dietary Aide
The Amberleigh
06.2022 - 09.2024
- Verified prepared food met standards for quality and quantity before serving to customers.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Trained new staff on dietary guidelines and kitchen procedures, elevating team competency levels.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
Cook 2
Delaware North
10.2023 - Current
- Maintained clean and well organized work areas at all times to bring safety and quality to food preparation process while ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Balanced multiple tasks simultaneously, such as taking orders, serving food, and processing payments efficiently.
- Took initial food orders and relayed information to back of the house staff.
- Work effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help with customer needs while they order.
Dietary Aide
Elderwood Assisted Living
05.2024 - Current
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
Skills
- Time management
- Cleaning and sanitizing
- Customer service
- Food safety/preparation
- Restaurant experience
- Cooking
- Dining room service
- Organizational skills
- Teamwork and collaboration
Certification
- Certified food handler - Servsafe National Restaurant Association
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Dietary Aide
Elderwood Assisted Living
05.2024 - Current
Cook 2
Delaware North
10.2023 - Current
Dietary Aide
The Amberleigh
06.2022 - 09.2024
Cashier/Front of House Employee
Emerson School of Hospitality
06.2021 - 08.2023
High School Diploma -
Emerson School of Hospitality
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