Shairin Ebrado Gorne

Maintaining Qatar Airways professional image while following the applicable policies and procedures.

• Highest level of document checking at counters, attention to details and analytical skills combined with solution oriented approach and decision making.
• Examining types of visa and its validity, knowledge of country stamps and supporting document.
• Studying daily updates with detailed orientation of country's restriction related to covid-19.
• Customer profiling, examining purpose of travel, PCR and vaccination checks due to high demand of government restrictions.

Delivering utmost customer service to passengers in all areas of the hub operation in the state of the art, Hamad International Airport. From different customer touch points:

• Check-in counters
• customers service desk
• boarding gates
• transfer desk
• arrivals
• baggage services
• Maintaining the Qatar Airways image by following the applicable policies and procedures.

• Creates lesson plans to teach non-native speakers to read, write and speak English.
• Helps students learn English grammar, pronunciation and conversational skills.
• Prepares classroom and community activities in addition to arranging field trips, which allow students to learn English in real life contexts.
• For college students, we develop students' abilities to read textbooks and write essays in English.
• Teaches students in all levels.
• From kindergarten, elementary, middle school, high school to college students.
• We use English as the medium of instruction.

• To attain guest's inquiries.
• Creates positive, memorable, and efficient guest interactions within the hotel lobby and front desk.
• Provides engaging, entertaining, and inspiring guest service; meeting or exceeding property standards.
• Proactively greets guests within the lobby environment, identifying needs and fulfilling appropriately.

• Proactively greets guests within the lobby environment, identifying needs and fulfilling appropriately.
• Monitors traffic flow and guest queues within lobby; directing guests as appropriate to minimize wait times.
• Perform key front desk agent and administrative functions as directed.

• Assist admin department paperworks, filling and setting up schedules.
• Attaining and taking down staff concerns and relaying to executive assistant.
• Answering calls for the executives.
• Complying secretarial tasks.

• Take customers’ orders and punch them into the restaurant order database.
• Ensure that correct order has been punched in.
• Provide customers with information on daily specials and discount deals.
• Inform customers of their bill and ask if they will pay in cash or through credit card.
• Take payments and tender change,