SHAIRISE BILLS
Kaysville
Summary
Dynamic Customer Experience Representative equipped to excel in fast-paced environments. Proven track record of effective communication, critical thinking, and advanced organizational skills enhances the ability to navigate sensitive and confidential situations with discretion. Expertise in cultivating strong, collaborative relationships with stakeholders, government agencies, and diverse clientele drives successful outcomes. Recognized for promoting team collaboration and adapting to shifting priorities while maintaining a steadfast focus on achieving results.
Overview
15
15
years of professional experience
Work History
Confidential Administrative Assistant to the Controller
Davis County Controller’s Office
10.2017 - Current
- Managed and reconciled travel requests adhering to policy and budget expectations
- Maintained minute records for administrative and legislative committees, requiring extensive attention to detail and accuracy.
- Collaborated with the team by reviewing resumes, conducting interviews, and assisting in the hiring process for various County departments.
- Liaised with various departments to facilitate communication and cooperation on cross-functional initiatives.
- Performed Notary Public duties.
- Served as an invaluable resource for colleagues by sharing knowledge about company procedures, software applications, and best practices in office management.
- Managed daily office operations to ensure efficient workflow and support for departmental objectives.
- Coordinated scheduling and logistics for meetings, optimizing time management for department heads.
Judicial Assistant to the Honorable Judge Jeanne Robison
Salt Lake City Justice Court
02.2016 - 10.2017
- Served as a primary contact for extensive communication (email, phone, written, in-person) from multiple outside agencies, including attorneys, judges, police, jail staff, and defendants, to coordinate judicial orders.
- Managed extensive case/record duties utilizing county computer systems (CORIS, Workspace, Vinelink), demonstrating the willingness to learn new technologies and software programs.
- Provided detailed clerical support, including updating file records, keeping hearing minutes, uploading data to shared systems, and writing judges' orders.
- Effectively planned, organized, prioritized, and delegated complex work with conflicting deadlines.
- Organized case files and maintained accurate court records for efficient access.
- Prepared legal documents and correspondence to support court proceedings.
- Mentored and trained junior assistants on best practices in legal documentation and case management.
- Collaborated with other judicial teams to find and address deficiencies in the system and find creative ways for public outreach
Family Self Sufficiency Coordinator
Housing Authority of Salt Lake City
01.2011 - 06.2016
- Created and Delivered educational oral presentations (PowerPoint) and conducted Q&A sessions to groups of 40 or more, including city council members, community partner members, executives, and the general public.
- Drafted and edited written materials, including informational brochures, orientation packets, and agendas for community partnership meetings.
- Reviewed company policies annually and reviewed government regulations monthly to update policies as needed for continued compliance.
- Trained staff on correcting deficiencies following annual federal compliance audits.
- Designed and tracked matrix outcome reports to reconcile grant money used and designed an outcome matrix that streamlined reporting and saved time, demonstrating initiative and creativity.
- Developed individualized service plans for clients to enhance self-sufficiency and housing stability.
- Facilitated workshops on financial literacy and job readiness to empower participants.
- Coordinated with community resources to connect families with essential services and support.
- Monitored client progress towards goals, ensuring compliance with program requirements.
- Evaluated program effectiveness through participant feedback and outcome assessments.
- Developed improved training protocols, resulting in a 30% reduction in staff turnover.
- Trained all staff on program implementation, daily processes, and software program use.
Education
Associate of Science - Communications
Salt Lake Community College
Salt Lake City, UTSkills
- Strong written and verbal skills
- Strong analytical thinking
- Adept at learning and applying new technologies
- Application troubleshooting expertise
- Strong organization
- Team collaboration
- Relationship building
Timeline
Confidential Administrative Assistant to the Controller
Davis County Controller’s Office
10.2017 - Current
Judicial Assistant to the Honorable Judge Jeanne Robison
Salt Lake City Justice Court
02.2016 - 10.2017
Family Self Sufficiency Coordinator
Housing Authority of Salt Lake City
01.2011 - 06.2016
Associate of Science - Communications
Salt Lake Community College
Core Competencies Alignment
- Communication & Support: Excellent written and verbal communication skills
- Training & Presentation: Proven ability to create materials, deliver oral presentations (including Q&A sessions), and train staff and clients on processes, compliance, and software use.
- Compliance & Knowledge: Expertise in maintaining knowledge of applicable state laws/regulations and ensuring compliance, supported by monthly reviews of government regulations.
- Detail & Initiative: Strong attention to detail and impeccable organizational ability; high level of initiative demonstrated through designing systems to streamline reporting and implementing new policies.