Hi, I’m
Shairy Guzman
Hazleton,PA
Summary
Well-organized and efficient Line Server with detail-oriented nature. Maintains clean and neat work areas for optimal productivity. meticulous in monitoring food temperatures, removing older items and tidying food stations. Skilled at jumping into to different food service roles, including delivery, cashier and food preparation, to support team needs. Good relationship-building, problem-solving and conflict management skills. Skilled Job Title driven to work efficiently and accurately to maximize team success and serve students quickly. Learns new processes quickly and contributes in fast-paced environments. Contributes help where necessary to keep service flowing smoothly.
Overview
7
years of professional experience
Work History
Cava Restaurant
Line Server
01.2024 - Current
Job overview
- Reduced wait times for guests by efficiently assembling meal components in a timely manner.
- Enhanced customer satisfaction by promptly serving food and maintaining a clean work area.
- Prepared items for salad bar and cold food areas, restocked ice and checked item temperatures.
- Provided excellent customer service, addressing guest inquiries and resolving issues promptly.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Greyson Hotel
Front Desk Receptionist
04.2022 - 09.2023
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
Crystal Restaurant
Cashier
11.2017 - 02.2022
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Passaic High SchoolPassaic, NJ
High School Diploma
06.2015
Skills
- Efficient Work Pace
- Work Area Cleaning
- Reliability and punctuality
- Handling Customer Complaints
- Cleanliness and hygiene
- Food safety knowledge
- Food Preparation
- Safe Food Handling
- Customer service understanding
- Cash handling proficiency
- Customer Relationship Management
- Food Service
- Opening and closing procedures
- Menu Memorization
- Order Accuracy
- Food Running
- Cleaning and sanitizing
- Verbal and written communication
- Money Handling
- Presentation skill
- Facility Maintenance
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Team Leadership
- Flexible Schedule
- Customer Relations
- Cash Register Operation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Line Server
Cava Restaurant
01.2024 - Current
Front Desk Receptionist
Greyson Hotel
04.2022 - 09.2023
Cashier
Crystal Restaurant
11.2017 - 02.2022
Passaic High School
High School Diploma
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