Shaista Ahmed

Customer Service Representative, Challenger School

Newark,CA

Summary

Dynamic Customer Service Representative with a proven track record at Challenger School, excelling in complaint resolution and active listening. Enhanced customer satisfaction through effective problem-solving and product knowledge, leading to increased retention rates. Adaptable and detail-oriented, I thrive in fast-paced environments, consistently delivering exceptional service and fostering positive client relationships.

Overview

years of professional experience

Languages

Work History

Customer Service Representative

Challenger School

03.2018 - Current

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Responded to customer requests for products, services, and company information.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Bachelor of Arts - Economics

San Judes University

Karachi, Pakistan

05.2001 -

Skills

Customer service

Timeline